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Client Relations Professional
hace 1 semana
**Our Commitment to Excellence**
At Pts Consulting Services, we believe that delivering exceptional customer service is at the heart of our success. We are committed to building long-lasting relationships with our clients based on trust, respect, and open communication.
**About the Position**
We are seeking a highly skilled and experienced Client Experience Professional to join our team. In this role, you will be responsible for providing top-notch support to our clients, resolving their queries and concerns in a timely and efficient manner.
**Key Responsibilities**
- Provide exceptional customer service through various communication channels.
- Collaborate with internal teams to ensure seamless customer experience.
- Develop and implement strategies to improve customer satisfaction and loyalty.
**Requirements**
To succeed in this role, you will need:
- A minimum of 1 year of customer service experience in a multinational organization.
- Proven track record of delivering exceptional customer service.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage multiple systems simultaneously.
- 90% English proficiency (oral and written).
- Microsoft Office proficiency (Word, Excel, Outlook).
