Customer Service Representative for Virtual Law Firm

hace 5 días


San José, San José, Costa Rica Virtual Staff Llc A tiempo completo

**About the Position**

We are seeking a highly skilled and dedicated Customer Service Representative to join our virtual law firm team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.

**Key Responsibilities:**

  • Schedule appointments with potential clients for case assessments
  • Communicate with clients through various channels, including email, phone calls, and SMS
  • Qualify prospective clients for our law firm through in-depth interviews
  • Manage paperwork, including document retrieval, signing, and filing forms
  • Send retainer documents and follow up with clients as needed
  • Communicate with point of contacts or clients regarding lead management and status updates

**Requirements:**

  • Excellent English and Spanish communication skills
  • Ability to work long-term and adhere to US time zone
  • Strong work ethic and commitment to delivering high-quality results
  • Proficiency in using technology and software applications
  • Prior BPO experience is a significant advantage
  • Avoid distractions at home and maintain a productive work environment with reliable internet connectivity

**What We Offer:**

  • Competitive hourly rate: $4-$6 per hour
  • Monthly performance and attendance incentives
  • Wi-Fi subsidy
  • Health assistance

**Job Type:** Full-time, Part-time

**Experience:** 1 year of customer service experience required

**Language:** English (required), Spanish (required)


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