Financial Services Process Expert

hace 6 horas

San José, San José, Costa Rica Pfizer A tiempo completo

Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with a rich history dating back to 1997.

The organization has expanded globally, with presence in Europe since 2003, Asia since 2007, Latin America since 2013, Eastern Europe since 2014, and AFME since 2016.

As a high-performing team within GBS Financial Services, you will be responsible for delivering standardized financial processes on behalf of Biopharmaceutical Finance and their business partners for the Emerging Markets.

The team performs various activities from regionally centralized locations, including Record-to-Report, Procure-to-Pay, Travel & Entertainment, Order-to-Cash, and other related tasks.

Your role as a GBS (Global Business Services) Financial Services - San Jose Procure-to-Pay Analyst will involve conducting key procure-to-pay activities such as handling escalations, solving conflicts for P2P accounts, and troubleshooting AMEX/Concur Aging, purchase orders, vendor master data, corporate card payments, cash reimbursement payments, stakeholders handling, compliance, policy optimization, audits for corporate expenses, process improvement, and quality process assurance.

You will be required to manage a high volume of requests, supporting the Markets, and working along with stakeholders to provide excellent customer service in an accurate timeframe.

The objective of this role is to enable GBS Procure to Pay to meet their business objectives by providing quality Procure to Pay analysis and overall business support for Site Leadership, market colleagues, and external vendors.

Key Responsibilities:

  • Organize workload, prioritize tasks, and proactively follow up on outstanding items.
  • Maintain and exceed metrics and goals.
  • Take initiative in identifying processes and initiatives that fit into our Digital Finance strategy.
  • Develop strong analytical and process management skills.
  • Support our GBS value proposition by keeping processes aligned with our delivery model and global standard, adhering to internal controls structures, and help identify process improvement opportunities.
  • Independently manage formal relationships with key internal stakeholders and colleagues of diverse backgrounds, including different departments, cultures, business units, and countries.
  • Ensure timely and proper execution of adequate internal controls, understanding SOPs and proposing updates when documentation does not align with day-to-day processes.
  • Take ownership of every audit request involving your processes.
  • Keep accurate and up-to-date Work Instructions, Job Aids, and Desktop Procedures documentation.
  • Assist the management team and other colleagues as needed.
  • Work towards and maintain agreed metrics and goals.
  • Make basic decisions over daily responsibilities.
  • Promptly escalate operative and legal issues to your manager.
  • Evaluate customer/internal documentation and system information.
  • Maintain focus on customer service.
  • Communicate effectively with internal and external End users, customers, and vendors.
  • Exercise sound judgment abilities.
  • Prepare basic analysis for external accountants and Corporate Audit.
  • Participate in organization committees.
  • Participate in the delivery of internally developed training.
  • Seek opportunities to be mentored by others.
  • Operational Transformation support including primary processing, issue resolution, and maintaining metrics and goals.
  • Demonstrate ownership of personal and professional development.
  • Ability to operate independently and remain focused through change or uncertainty.

Organizational Relationships:

  • All P2P Teams within GBS (Global Business Services)
  • Genpact (Outsourced Service Provider)
  • Enabling Finance
  • Consolidations & Controllers
  • All Finance Business Unit Colleagues
  • Sourcing Procurement
  • External Vendors and Pfizer Colleagues
  • Enterprise Travel and Meetings team
  • Corporate Audit
  • Global and local compliance

Education and Experience:

  • Bachelor's degree or in progress in Business, Accounting, or Finance.
  • 1-4 years of relevant functional accounting or finance experience.
  • Proficiency in PC skills (MS Excel, Word, PowerPoint) required.
  • Good written and verbal English communication skills required. Any other language if required by the business.

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