Training and Facilitation Operations Lead

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Description

The Training and Facilitation Operations Lead will be responsible for designing, creating, implementing, and managing learning initiatives that upskill our trainers to support them in their roles. This includes developing and executing a comprehensive certification strategy for the Training Delivery team, influencing decision-makers across the business to drive global certification requirements.

Key Responsibilities

  1. Develop and maintain relationships with stakeholders across the business to ensure alignment with global certification requirements.
  2. Design and implement training programs to enhance the skills of our trainers, ensuring they are equipped to deliver high-quality training sessions.
  3. Collaborate with cross-functional teams to identify and address knowledge gaps within the organization.
  4. Measure and evaluate the effectiveness of training programs, identifying areas for improvement.
  5. Stay up-to-date with industry trends and best practices in training and facilitation.


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