Communication and Training Program Lead

hace 3 días


San José, San José, Costa Rica Western Union A tiempo completo

**Job Description**

We're a company on the move, and we want our people to grow and develop. As our new Communication and Training Program Lead, you'll have the opportunity to make a real impact on our business by developing and executing training programs that enhance service quality and drive revenue growth.

You'll work closely with our cross-cultural teams to identify training needs, develop solutions, and implement measurements to assess training impact and effectiveness. You'll also be responsible for managing day-to-day Agent training and communication requests, as well as the Elite program communication, training, and recognition workstreams.

The successful candidate will have a strong background in training and development, excellent communication and leadership skills, and the ability to drive business results through effective management of resources.



  • San José, San José, Costa Rica Western Union A tiempo completo

    **Overview**At Western Union, we're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.We believe when money moves, better things happen. Better requires process discipline and simplification.We're looking for a highly...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job OverviewWe are seeking a highly skilled Process Alignment and Communication Lead to join our team at Emerson. The successful candidate will be responsible for developing and implementing processes that drive efficiency and effectiveness across the organization.Key ResponsibilitiesDevelop and maintain process frameworks, roadmaps, and metrics to ensure...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job DescriptionThe Training and Facilitation Operations Lead will be responsible for designing, creating, implementing, and managing learning initiatives that upskill our trainers to support them in their roles. This includes developing and executing a comprehensive certification strategy for the Training Delivery team, influencing decision-makers across the...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    At Palo Alto Networks, we're pushing the boundaries of what's possible in cybersecurity.Your MissionWe're looking for a talented Cybersecurity Training Program Manager to join our Professional Services team. As a key member of our Operations team, you'll play a critical role in enhancing the capabilities of our employees through specialized technical...


  • San José, San José, Costa Rica Western Union A tiempo completo

    About UsAt Western Union, we believe when money moves, better things happen. We're a company on the move, and we want our people to grow and develop.The Job DescriptionIn this role, you will lead the Training and Quality teams that support the Global Operations organization. You will implement, execute, and provide strategic direction for the Quality...


  • San José, San José, Costa Rica Western Union A tiempo completo

    About the OpportunityWe're looking for a highly experienced leader to join our team as a Group Leader, Quality and Training. In this role, you will lead the Training and Quality teams that support the Global Operations organization.ResponsibilitiesLead the Training and Quality teams that support the Global Operations organization.Implement, execute, and...


  • San José, San José, Costa Rica Western Union A tiempo completo

    About the RoleAs a Global Agent Training and Communication Lead, you will oversee the intake process from inception to delivery, ensuring continuous improvement and measuring training impact. You will manage day-to-day agent training and communication requests and lead cross-cultural professionals to enhance service quality.You will be responsible for...

  • Global Program Director

    hace 24 horas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Global Program Director to lead our internal communications, content management, and training initiatives. As a key member of our team, you will be responsible for developing and executing strategies that drive business results and improve customer satisfaction.Key Responsibilities:Develop and...


  • San José, San José, Costa Rica Cornerstone Building Brands A tiempo completo

    About the OpportunityWe are seeking an experienced Program Management Lead to join our team at Cornerstone Building Brands. In this role, you will lead the strategic planning process across various programs, manage the technology portfolio, and develop a portfolio management framework to ensure alignment with strategic objectives.You will be responsible for...


  • San José, San José, Costa Rica Fragomen A tiempo completo

    Key ResponsibilitiesThe ideal candidate will:Support the development of a comprehensive data literacy program.Create engaging content for various audiences.Deliver training courses and collect feedback for future improvements.RequirementsBachelor's degree in Communications, Public Relations, Journalism, Marketing, English or a related field.Data and Tableau...

  • Strategic Program Lead

    hace 5 días


    San José, San José, Costa Rica Acme Consulting A tiempo completo

    Company OverviewAcme Consulting is a leading advisory firm that helps organizations navigate complex challenges and achieve strategic goals.Job SummaryWe are seeking an experienced Strategic Program Lead to join our team. This is a unique opportunity to leverage your expertise in program management and stakeholder engagement to drive business outcomes.Key...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Job Summary:The Systems and Tools Training Lead will play a pivotal role in promoting learning and adopting key high-visibility programs across various modalities, including virtual instructor-led training, e-learning, job aids, and video content.Key Responsibilities:Design and develop tailored training programs for essential tools like Salesforce, Anaplan,...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    We are looking for a skilled Artificial Intelligence Training Lead to join our team at Amzn Support Srvcs Costa Rica. This role involves designing and implementing effective training programs for new hires, working closely with cross-functional teams, and ensuring seamless integration of AI technology into our operations.The successful candidate will possess...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **Company Overview:** Prime Video is revolutionizing the way people consume movies and TV shows, offering millions of titles on-demand across various platforms. We are seeking an innovative and analytical Program Manager to support the Prime Video Trust & Safety team and lead operations training programs for our global sites.**Job Description:** The ideal...

  • Training Manager

    hace 4 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's Degree in a related field (Instructional design, Adult education, Distance learning, etc.)- 5+ years' experience with current learning technologies in a large corporate environment - 6+ years of experience in program or project management that includes managing multiple cross-functional projects and initiatives - Experience designing training...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **Job Summary:** We are seeking a Program Manager to join our Prime Video Trust & Safety team. In this role, you will lead operations training programs, work closely with cross-functional teams, and develop business opportunities with advanced operator upskilling methodology.**Responsibilities:** Lead operations training programs for our Prime Video Trust &...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Company OverviewMicrosoft Enterprise Direct ServicesWe offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. Our team is accountable for designing and executing transactional services across the Enterprise customer lifecycle,...


  • San José, San José, Costa Rica Bairesdev A tiempo completo

    Becoming a PMO Lead at BairesDev means joining a dynamic team that values innovation and collaboration. As a key member of our management team, you will be responsible for:Main Responsibilities:Developing and implementing processes to improve project delivery capacity.Leading practices with a focus on customer satisfaction and expectations.Coordinating with...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree or higher (Any Stream)- Previous experience as a Training, Operations, Project or Program Manager directly managing and developing front-line managers- Experience in understanding performance metrics and developing them to measure progress against key performance indicators- Proficiency - excellent verbal and written communication skills-...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Protection Program Lead to join our team at Amazon Support Services Costa Rica Srl.The mission of the Abuse Prevention program is to provide exceptional customer experience, safeguard the brand reputation of Amazon and Selling Partner businesses while maintaining...