Senior Agent Development Lead

hace 4 días


San José, San José, Costa Rica Western Union A tiempo completo

About the Role

As a Global Agent Training and Communication Lead, you will oversee the intake process from inception to delivery, ensuring continuous improvement and measuring training impact. You will manage day-to-day agent training and communication requests and lead cross-cultural professionals to enhance service quality.

You will be responsible for implementing measurements to assess training effectiveness and overseeing the Elite program communication, training, and recognition workstreams. Your goal will be to ensure profitability through cost controls associated with products and service standards.



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