Training Facilitator

hace 3 días


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

Bill Gosling Outsourcing is committed to the career development of our people.
If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started
The Facilitator provides a warm and welcoming environment to our new hires through facilitation of both corporate and client specific training.
Leveraging their expertise, they are required to enhance the learning experience by design/develop/update training material including Computer-Based Training applicable to their portfolios.
Aligning with our core value of Never Satisfied
- actively participate in continuous improvement ideas and suggestions to their branch Manager, Learning and Development.- Create presentation and training material involving the design, layout and content development for in-person, remote and Computer-Based Training modules.- Facilitate classroom training with new hires- Interact positively with members of all seniority across the business to help problem solve and foster our culture in a fast-paced environment where training is a value-added focus.- Work with Subject Matter Experts, Management and others to create training objectives, material and content.-
- Learn new knowledge, software and innovate while collaborating with others.- Creating testing questions and designing systems and/or tools to measure and report on the effectiveness of training.- Up to 20% of this position can include training team members on a variety of topics including applicable government regulations, Company strategies, systems, policies, procedures, practices, leadership, soft skills, software, train the trainer and more.- Work with the global training team to help enhance their capabilities, champion best practices and support functional trainers as part of our vision of training as a Center of Excellence.- Provide feedback on training experiences (i.e.
collate and analyze data evaluating our efforts) and feedback on trainee performance (i.e.
provide feedback on participants who are excelling, performing and/or struggling)- Train new staff on applicable government regulations and Company strategies, systems, policies, procedures, and practices- Review or delegate job specific training conducted by Managing Coach or appointed delegate who has the skills and ability required.- Develop and implement new training methodologies, procedures, and materials- Recommend deployment of new staff during the training process- Complete random audits on client portfolios and recorded calls on specific agents and/or trace agents, and review results with the appropriate MC or senior management- Assist the Managing Coach in completing file and performance reviews and conduct training and coaching- Notify the appropriate MC or senior management of any malpractice by an agent or trace agent, as identified in the audit process, so that training or disciplinary action may be undertaken as is appropriate- Assist team members by answer questions and providing support on calls- Champion company core values and other company programs- Other duties as assigned

Education

Certificate in adult education or equivalent experience.
College Diploma or University Degree in designated field, would be an asset

Experience

Minimum 5 years facilitation experience (or equivalent) plus 2 years successful management experience in a training function, or equivalent experience at Bill Gosling or elsewhere.
Demonstrated experience in Leadership, innovation and an understanding of adult learning principles and technology, preferred but not required

Certificates, Licenses, & Registration:
There are no personal certification, licensing, or registration requirements for this job
- WHY WORK WITH US- Growing Costa Rica site - be part of our growth-
- State of the art call center based in El Cafetal in La Ribera de Belen-
- Casual Dress code-
- People Development programs-
- Amazing work culture where you can learn and grow- WHO ARE WE
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.
With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
- WHERE ARE WE
- We have offices across the Globe - Canada (Newmarket, Ontario; London, Ontario; Montreal, Quebec); USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK - please visit our website for additional information


  • Facilitator

    hace 2 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Facilitator provides a warm and welcoming environment to our new hires through facilitation of both corporate and client specific...

  • Facilitator (Trainer)

    hace 1 semana


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started- Bill Gosling Outsourcing is currently looking for a Facilitator to add to our Team.We are still growing with new and exciting opportunities - Be a...

  • Facilitator (Trainer)

    hace 2 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started- Bill Gosling Outsourcing is committed to the career development of our people.We are still growing with new and exciting opportunities - Be a part...

  • Facilitator (Trainer)

    hace 4 días


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedAmazing organizations don't just happenVision, strategy and innovation come to life through execution.Help create the future of our growing company,...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Our Mission">We are committed to the professional development of our team members, fostering a dynamic work environment that encourages collaboration and innovation.">The role of a Facilitator is crucial in welcoming new hires through training facilitation, leveraging expertise to enhance the learning experience by designing and developing engaging...

  • Facilitator (Trainer)

    hace 2 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started- Create presentation and training material involving the design, layout and content development for in-person, remote and Computer-Based Training...

  • Technical Trainer

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking an energetic, experienced IT professional to join us as a Technical Trainer.In this role, you will be responsible for delivering key technical training courses to your assigned site.You will be the primary facilitator of technical programs and leading training in cloud technologies, customer service, and pre-sales skills.**Driving...

  • Trainer Gls

    hace 1 día


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started- Amazing organizations don't just happenVision, strategy and innovation come to life through execution.- Help create the future of our growing...


  • San José, San José, Costa Rica Wind River A tiempo completo

    **Learning Programs Specialist****Costa Rica**In a world increasingly driven by software innovation, Wind River is pioneering the technologies to accelerate the digital transformation of our customers with a new generation of Mission Critical AI Systems in an AI-first world with the most exacting standards for safety, security, performance, and...


  • San José, San José, Costa Rica Gensler A tiempo completo

    Your RoleThe Talent Development Specialist plans, coordinates, delivers, and assesses diverse talent development activities, covering technical and non-technical training, performance management, and career development.Reporting to the Regional Talent Development Manager, this role collaborates with local, regional, and global teams to create and implement...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    As a Sales Enablement Manager, you will be integral in building and developing Smartsheet's BDR/SDR Enablement Program for FY25.We are seeking a dynamic and experienced sales enablement professional who is self-motivated, detail-oriented and is a polished facilitator with strong coaching/mentorship skills.In this role, you will play a crucial part in...


  • San José, San José, Costa Rica Msd A tiempo completo

    **Job Description**:Our Finance team brings together our financial perspectives into our overall strategic and tactical decision making.We use state-of-the-art techniques for financial analysis, planning, accounting, reporting and performance evaluation.This allows the organization to continue advancing medical innovation and improve lives.**The primary...


  • San José, San José, Costa Rica Tech Data Corporation A tiempo completo

    **Overview**:**High attention to detail and quality standards.****Principal Responsibilities**:- Works with a partner portfolio to qualify and generate incremental business.- Working from customer lists and/or database, point of contacts, channel, reseller and possibly end users.Makes outbound follow-up calls to existing customers to qualify leads and sell...


  • San José, San José, Costa Rica Td Synnex A tiempo completo

    **Job Summary**:Responsible for conducting outbound sales calls to sell Samsung products to customers (businesses and/or individuals) in order to achieve sales quotas.High attention to detail and quality standards.**Principal Responsibilities**:Works hand to hand with US Samsung field reps to qualify and generate incremental business.- Working from customer...

  • Facilitator (Training)

    hace 7 días


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Bill Gosling Outsourcing is currently looking for a Facilitator to add to our Team. Bill Gosling Outsourcing is committed to the career...

  • Facilitator

    hace 2 semanas


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!The Facilitator provides a warm and welcoming environment to our new hires through facilitation of both corporate and client specific...

  • Facilitator (Trainer)

    hace 1 semana


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!- Bill Gosling Outsourcing is currently looking for a Facilitator to add to our Team.We are still growing with new and exciting opportunities - Be a...

  • Facilitator (Trainer)

    hace 2 semanas


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!- Bill Gosling Outsourcing is committed to the career development of our people.We are still growing with new and exciting opportunities - Be a part...

  • Facilitator (Trainer)

    hace 3 semanas


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!Amazing organizations don't just happen!Vision, strategy and innovation come to life through execution.Help create the future of our growing company,...


  • San José, Costa Rica Screenovate A tiempo completo

    The Training Specialist helps plan and execute delivery of learning and development programs for regional and enterprise employees. This person also provides support for transactional and logístical aspects of delivering these programs to ensure a successful experience for Intel facilitators, learners and stakeholders. **You will help Intel with the...

  • Facilitator (Trainer)

    hace 4 semanas


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Create presentation and training material involving the design, layout and content development for in-person, remote and Computer-Based...

  • Facilitator (Trainer)

    hace 2 semanas


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!- Create presentation and training material involving the design, layout and content development for in-person, remote and Computer-Based Training...


  • San José, Costa Rica Intel A tiempo completo

    The Training Specialist helps plan and execute delivery of learning and development programs for regional and enterprise employees.This person also provides support for transactional and logístical aspects of delivering these programs to ensure a successful experience for Intel facilitators, learners and stakeholders.**You will help Intel with the...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...

  • Trainer Gls

    hace 1 semana


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!- Amazing organizations don't just happen!Vision, strategy and innovation come to life through execution.- Help create the future of our growing...


  • San José, Costa Rica Gensler A tiempo completo

    Your RoleReporting to the Global Talent Development Leader, you will lead, plan, and organize a wide range of training activities across the region working with local, regional, and global content.Responsible for assessing talent development needs, developing, and delivering programs to meet learning needs for both technical and administrative team members,...


  • San José, Costa Rica Gensler A tiempo completo

    Your RoleReporting to the Global Talent Development Leader, you will lead, plan, and organize a wide range of training activities across the region working with local, regional, and global content.Responsible for assessing talent development needs, developing, and delivering programs to meet learning needs for both technical and administrative team members,...


  • San José, Costa Rica Smartsheet A tiempo completo

    As a Sales Enablement Manager, you will be integral in building and developing Smartsheet's BDR/SDR Enablement Program for FY25. We are seeking a dynamic and experienced sales enablement professional who is self-motivated, detail-oriented and is a polished facilitator with strong coaching/mentorship skills. In this role, you will play a crucial part in...


  • San José, Costa Rica Gensler A tiempo completo

    Your Role- Reporting to the Regional HR Director and Regional Talent Development Sr.Specialist, you will plan and organize a wide range of training activities across the region working with local, regional and global content.Responsible for assessing talent development needs, developing and delivering programs to meet learning needs for both technical and...


  • San José, Costa Rica Gensler A tiempo completo

    Your RoleReporting to the Regional HR Director and Regional Talent Development Sr.Specialist, you will plan and organize a wide range of training activities across the region working with local, regional and global content.Responsible for assessing talent development needs, developing and delivering programs to meet learning needs for both technical and...

  • Team Engagement Advisor

    hace 4 semanas


    San José, Costa Rica Devlane A tiempo completo

    Hello there! We are Devlane, a software development company with presence across all of LATAM, that’s currently offering staff augmentation services to clients around the world, with a special focus in North America. With us, you’ll have a real opportunity to shine and leave a footprint on the project you are assigned to since most of our clients are...

  • Process Intern-3

    hace 4 semanas


    San Antonio, Costa Rica Prysmian Group A tiempo completo

    Team Overview and Responsibilities: Reporting to Process Engineering Manager located in Heredia Costa Rica, the position holder will exhibit energetic project management of process improvements that impact the bottom line in an exciting, challenging and performance driven organization. - Demonstrate safety leadership and advance our Zero & Beyond safety...

  • Maintenance Intern

    hace 7 días


    San Antonio, Costa Rica Prysmian Group A tiempo completo

    Team Overview and Responsibilities: Reporting to the Maintenance Manager located in Heredia Costa Rica, the position holder will exhibit energetic project management for process improvements and maintenance processes that impact the bottom line in an exciting, challenging and performance driven organization. **Responsibilities**: - Demonstrate safety...


  • San José, Costa Rica TD SYNNEX A tiempo completo

    **Are you ready to make a BIG impact with TD SYNNEX?** In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more. **Job Summary**: Responsible for...