Trainer and Facilitator

hace 1 día


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

Our Mission

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We are committed to the professional development of our team members, fostering a dynamic work environment that encourages collaboration and innovation.

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The role of a Facilitator is crucial in welcoming new hires through training facilitation, leveraging expertise to enhance the learning experience by designing and developing engaging materials.

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Aligned with our core value of 'Never Satisfied,' we encourage continuous improvement ideas and suggestions to support branch managers and the Learning and Development team.

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You will:

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  • ">
  • Create interactive presentation and training materials, including design, layout, and content development for in-person, remote, and Computer-Based Training modules.">
  • Deliver classroom training sessions for new hires.">
  • Maintain positive relationships with team members across all levels to resolve issues and promote our fast-paced work culture, emphasizing the value of training.">
  • Collaborate with Subject Matter Experts, Management, and others to create training objectives, materials, and content.">
  • Stay up-to-date with new knowledge, software, and best practices while working with others.">
  • Develop testing questions and design systems to measure and report on training effectiveness.">
  • Train team members on various topics, including government regulations, company strategies, systems, policies, procedures, leadership, soft skills, software, and more (up to 20% of this position).">
  • Work with the global training team to enhance their capabilities, champion best practices, and support functional trainers.">
  • Provide feedback on training experiences and trainee performance, analyzing data and offering insights.">
  • Train new staff on applicable government regulations and company strategies, systems, policies, and procedures.">
  • Review or delegate job-specific training conducted by Managing Coaches or appointed delegates.">
  • Develop and implement new training methodologies, procedures, and materials.">
  • Recommend deployment of new staff during the training process.">
  • Complete random audits on client portfolios and recorded calls, reviewing results with appropriate managers.">
  • Assist Managing Coaches in completing file and performance reviews, conducting training, and coaching.">
  • Notify managers of any malpractice by agents or trace agents, as identified in audits, to facilitate training or disciplinary action.">
  • Support team members by answering questions and providing call assistance.">
  • Promote company core values and other programs.">
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Requirements

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A certificate in adult education or equivalent experience is preferred.

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A college diploma or university degree in a designated field is an asset.

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Experience

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At least 6 months of facilitation experience (or equivalent) plus 2 years of successful management experience in a training function, or equivalent experience at Bill Gosling Outsourcing or elsewhere.

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Demonstrated experience in Leadership, innovation, and understanding of adult learning principles and technology is a plus but not required.

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We Offer

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A growing Costa Rica site, where you can be part of our expansion.

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A state-of-the-art call center based in El Cafetal, La Ribera de Belen.

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A casual dress code.

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People Development programs.

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An amazing work culture where you can learn and grow.

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Associación Solidarista.

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Birthday day off (paid).

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Marriage Leave (3 days paid).

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Bereavement Leave (3 days paid).

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Free counseling sessions.

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Point-to-point transportation.

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