Record to Report CRM Analyst

hace 1 mes


San Rafael, Escazú, Costa Rica Roche A tiempo completo

The Role

Roche Services Americas is one of the Roche Shared Services Centers worldwide, providing finance and procurement services to various countries in the Americas region. As a Record to Report CRM Analyst, you will be based in San José, Costa Rica, and report to the Cluster Section Lead. Your primary responsibility will be to execute AR operational activities for the Americas SSC in Costa Rica.

Your Key Responsibilities

  • Execute daily activities according to agreed service levels and in compliance with SOPs of respective business sub-processes.
  • Follow daily work coordination instructions.
  • Propose process and system improvements.
  • Contribute to the continuous improvement of SSC performance.

Accountabilities

Coordinate and perform complete, stringent, and timely financial tasks, including:

  • Reconciliation of bank accounts.
  • Posting and reconciling of AR transactions.
  • Cash Application.
  • Clearing of AR and bank suspense accounts.
  • Customer Direct Debit Payments.
  • Manual corrections.
  • Credit & Collections.
  • Maintenance of customer credit master data.
  • Handling incoming calls and emails in a timely manner.
  • Proactively seeking opportunities for effective cooperation between teams/team members, regardless of country/functional assignments.
  • Providing help to team members in need of assistance due to workload or lack of expertise issues.
  • Fostering a team environment.
  • Supporting free flow of communication/information within the team.
  • Performing various assignments in a flexible manner as business needs warrant (including cross-geographic or cross-functional tasks that might arise as business evolves).
  • Actively participating in workshops, meetings, and work-related team events.
  • Displaying high integrity on the job and complying with Roche guidelines.

Qualifications

  • A solid understanding of accounting processes.
  • Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.
  • Knowledge of Finance Shared Services and operational accounting processes and related technology systems (SAP, BlackLine, etc.) is desired.
  • Ability to perform work with limited direction and guidance.
  • Ability to prioritize effectively and multitask, meet all deadlines, and manage up.
  • Works well with others and follows through to execute all tasks.
  • Language: English & Spanish required (French is a plus).
  • Bachelor's degree in accounting, finance, or a related area.
  • Effective written and verbal communication skills with a focus on customer service.
  • Knowledge of applications in a computerized environment, including spreadsheets applications, and databases (Excel, PowerPoint, Word, G-Suite, etc.).

Experience

  • Finance and accounting experience of 3+ years.

Relocation benefits are not available for this job posting.



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