Record to Report CRM Analyst

hace 1 mes

San Rafael de Escazú, Costa Rica Roche A tiempo completo

The Position

Roche Services Americas is one of the Roche Shared Services Centers worldwide providing Finance, Procurement services to various countries in the Americas region. Record to Report CRM Analyst will be based in San José, Costa Rica and report to the Cluster Section Lead. You, as Record to Report CRM Analyst, will be responsible of Execute AR operational activities for the Americas SSC in Costa Rica.

Your key responsibilities also include:

Execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective business sub-process• Follow the instructions regarding the daily work coordination Propose process and system improvements Contribute continuously to the improvement of the performance of the SSC

Accountabilities

Coordinate and perform complete, stringent and timely financial tasks including but not limited to:

Reconciliation of bank accounts Posting and reconciling of AR transactions Cash Application Clearing of AR and bank suspense accounts Customer Direct Debit Payments Manual corrections Credit & Collections Maintenance of customer credit masterdata Handling incoming calls and emails in a timely manner Proactively seek opportunities to allow more effective cooperation between teams/ team members regardless of country/functional assignments. Provide help to team members in need of assistance due to workload or lack of expertise issues. Foster team environment. Support free flow of communication/information within team. Perform various assignments in flexible manner as business needs warrant (including cross geographic or cross functional tasks that might arise as business evolves). Actively participate in workshops, meetings and work-related team events. Display high integrity on the job and comply with the Roche guidelines.

Qualifications

A solid understanding of accounting processes.  Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines Knowledge of Finance Shared Services and operational accounting processes and related technology systems SAP, BlackLine, etc.) is desired.  Ability to perform work with limited direction and guidance. Ability to prioritize effectively and multitask, meet all deadlines and manage up. Works well with others and follow through to execute all tasks. Language: English & Spanish required (French is a plus). Bachelors degree in accounting, finance, or related area. Effective written and verbal communication skill with a focus on customer service. Knowledge of applications in a computerized environment, including spreadsheets applications, and data bases Excel, PowerPoint, Word, G-Suite, etc.)

Experience

Finance and accounting experience 3+ years

Relocation benefits are not available for this job posting.

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