CRM Business Analyst and Project Manager

hace 5 meses

San José, Costa Rica INTEL A tiempo completo

To better serve our customers and compete effectively, Intel is creating a nimbler and more scalable approach to Sales and Marketing leveraging digital technology. If you're interested in playing an important role in this digital transformation, this could be the role for you.

Intel uses Sales CRM as the platform for managing our relationship and interactions with our customers and potential customers. Increasingly, we are integrating our key Sales business processes, information and sales content onto CRM. As such, CRM and transformed business process design that leverages it are key elements of Intel's Digital agenda.

We have a need for a CRM Business Analyst and Project Manager in the Sales Excellence CRM and Analytics team to drive key projects within the Sales Excellence portfolio. The role requires a mixture of business analysis and project management skills, together with a knowledge of sales processes and information systems.

This role works across the complete spectrum of business process design, system implementation and change management for value extraction. You will:

- Co-ordinate Sales and Marketing (SMG) groups to align on common business processes, data structures and operating practices
- Lead RAD Consultative decision making across stakeholder groups
- Work with project teams across SMG to successfully land on CRM with the appropriate links to enterprise business processes, data structures and operating practices
- Work with stakeholders across SMG to define to-be business processes. It is key here to incorporate external best practice to take a transforming approach to business process improvement
- Drive appropriate decision-making to ensure the projects stay healthy through their life cycles
- Foster strong stakeholder relationships
- Provide business expertise to the IT delivery team
- Facilitate discussion and provide leadership to find solutions that optimize outcomes for Intel as a whole. It is key to look beyond stated requirements to the generic business need so we can identify the simplest and most reusable solutions
- Develop use cases, test cases and test scenarios
- When required, plan and co-ordinate projects, including user acceptance testing
- Plan for realization of benefits through transition change management. In this capacity, you may develop training plans and material and partner with Transition and Change Management experts to train users and support the transition to the new way of working.

You do not need to have programming experience as that function is performed by IT

**Qualifications**:
**Minimum Qualifications**
- Bachelor’s degree in business or STEM or related discipline
- Advanced English
- 5 years relevant experience. Relevant experience includes:

- Sales processes within a large enterprise.
- Customer Relationship Management processes, especially in Sales areas.
- Experience with a leading CRM platform deployed at scale.
- Business Analysis.
- System design and implementation, with an emphasis on large-enterprise business process improvement, requirements capture, and quality assurance.

**Preferred Qualification**:

- 5 years of experience:

- Analytics based on Salesforce CRM Native, CRM Analytics and/or MSBI PowerBI

**Inside this Business Group**:
Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

**Benefits**:
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

**Working Model**:
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at thei

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