CRM Business Analytics Program Manager

hace 3 meses


San José, Costa Rica INTEL A tiempo completo

To better serve our customers and compete effectively, Intel is creating a nimbler and more scalable approach to Sales and Marketing leveraging digital technology. If you're interested in playing an important role in this digital transformation, this could be the role for you.

Intel uses Sales CRM as the platform for managing our relationship and interactions with our customers and potential customers. Increasingly, we are integrating our key Sales business processes, information and sales content onto CRM. As such, CRM and transformed business process design that leverages it are key elements of Intel's Digital agenda.

We have a need for a CRM Business Analyst and Project Manager in the Sales Excellence CRM and Analytics team to drive key projects within the Sales Excellence portfolio. The role requires a mixture of business analysis and project management skills, together with a knowledge of sales processes and information systems.

As an Analytics specialist you will deliver timely and actionable business insights that enable our Leadership and Sellers

This role works across the complete spectrum of business process design, system implementation and change management for value extraction.
- Co-ordinate Sales and Marketing (SMG) groups to align on common business processes, data structures and operating practices
- Lead RAD Consultative decision making across stakeholder groups
- Work with project teams across SMG to successfully land on CRM with the appropriate links to enterprise business processes, data structures and operating practices
- Work with stakeholders across SMG to define to-be business processes. It is key here to incorporate external best practice to take a transforming approach to business process improvement.
- Drive appropriate decision-making to ensure the projects stay healthy through their life cycles.
- Foster strong stakeholder relationships.
- Provide business expertise to the IT delivery team.
- Facilitate discussion and provide leadership to find solutions that optimize outcomes for Intel as a whole. It is key to look beyond stated requirements to the generic business need so we can identify the simplest and most reusable solutions.
- Develop use cases, test cases and test scenarios.
- When required, plan and co-ordinate projects, including user acceptance testing.
- Plan for realization of benefits through transition change management. In this capacity, you may develop training plans and material and partner with Transition and Change Management experts to train users and support the transition to the new way of working.

Analytics Speciality
- Create CRM-based analytics that drive actionable insights for stakeholders across Intel Executive Leadership, Business Unit Leaders, SMG Staff, SMG Leaders, Sales Managers and individual sellers
- Create a curated Sales Analytics service for these stakeholders
- Deliver analytics across Billings, Consumption, and Pipeline datasets
- Support critical ad hoc analytics requirements.
- Be the resident expert on key business data sets and processes

**You do not need to have programming experience as that function is performed by IT.**

**Qualifications**:
Minimum Qualifications:
Bachelor’s degree in business **or STEM** or related discipline

Advanced English

5 years relevant experience. Relevant experience includes:

- Analytics based on Salesforce CRM Native, CRM Analytics and/or MSBI PowerBI
- System design and implementation, with an emphasis on large-enterprise business process improvement, requirements capture, and quality assurance.

Preferred Qualification:
5 years of experience:

- Sales processes within a large enterprise.
- Customer Relationship
- Management processes, especially in Sales areas.
- Experience with a leading CRM platform deployed at scale
Business Analysis

**Inside this Business Group**:
Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status



  • San José, Costa Rica INTEL A tiempo completo

    To better serve our customers and compete effectively, Intel is creating a nimbler and more scalable approach to Sales and Marketing leveraging digital technology. If you're interested in playing an important role in this digital transformation, this could be the role for you. Intel uses Sales CRM as the platform for managing our relationship and...


  • San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    **Job Title**:Marketing Program Manager ** Location**:San Jose, CA (Hybrid) **Duration**:6 months **Contract Type**:W2 only **Pay Rate Range**:$68.00 - $78.00/Hour **Job Scope** - Strategic Program Manager to work within Client's Global Marketing organization - quickly learn Client's business and marketing best practices as you work with Client's...


  • San José, Costa Rica Exodus A tiempo completo

    **About us**: Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide. Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices...


  • San Antonio, Costa Rica Stryker A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: The Manager, Procurement Analytics will...

  • Program Manager

    hace 3 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Bachelor's Degree - 3+ years' experience successfully managing and delivering large-scale programs/projects - Proven ability to effectively coordinate and influence across multiple stakeholder groups - Experience delivering initiatives from conception through execution - Strong verbal and written communication skills, able to distill complex information into...

  • Program Manager

    hace 3 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Bachelor's Degree - 3+ years' experience successfully managing and delivering large-scale programs/projects - Proven ability to effectively coordinate and influence across multiple stakeholder groups - Experience delivering initiatives from conception through execution - Strong verbal and written communication skills, able to distill complex information into...


  • San José, Costa Rica INTEL A tiempo completo

    Main responsibilities: 1. Data Extraction and Transformation: Collaborate with the data team to extract and transform data from various sources using SQL queries. 2. Data Visualization: Utilize Tableau CRM(CRM Analytics) or Power BI to create interactive and visually appealing dashboards and reports for stakeholders. 3. Data Analysis: Assist in analyzing...

  • Analytics Expert

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    About the Role: We are seeking a highly skilled Data Analyst to join our team at Databricks. As a Data Analyst, you will play a critical role in providing data-driven insights to support business decisions. Key Responsibilities: Data Analysis: You will be responsible for analyzing complex data sets to identify trends and patterns, and developing data...


  • San José, Costa Rica Cornerstone Building Brands A tiempo completo

    **Job Description**: To be successful in this role, the** project manager** must have excellent communication, negotiation, and leadership skills, and work well under pressure. They should also have a strong understanding of project management methodologies, tools, and techniques, and be able to adapt to different project requirements and environments....


  • San José, Costa Rica Microsoft A tiempo completo

    Microsoft Business Operation’s mission is to make it easy to do business with Microsoft and to deliver innovative and efficient operational solutions that create great customer experiences. Our charter is to launch, transact, improve & protect process, and close gaps. If you have a passion for data, analytics, insights and technology and love leading teams...

  • Business Intelligence

    hace 3 meses


    San José, Costa Rica Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**: Be part of a team that is transforming BCG into a bionic company! We are building a centralized Business Intelligence & Analytics function that will simplify and automate information delivery—providing advanced insights and analysis to support decision making. To date, the team has launched and operationalized several global-scale...

  • Program Manager II

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled Program Manager to join our global risk team at Amazon Support Services Costa Rica SRL. As a Program Manager, you will be responsible for leading cross-functional projects to deliver new features, services, and systems that minimize risk and maximize trust in Amazon.Key ResponsibilitiesProject Management: Lead...

  • Sales Supervisor Pi

    hace 4 meses


    San José, Costa Rica Boston Scientific Corporation A tiempo completo

    **Sales Supervisor PI & CRM - Costa Rica**: - Work mode: Field Based- Onsite Location(s): San José, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...


  • San José, Costa Rica Sagan A tiempo completo

    **Job Title**:Business Development Manager Location: Remote (Full-time) **About Us**: Our company is committed to driving growth and fostering success for both our business and our clients. We provide comprehensive solutions in HR and safety services, and we are dedicated to delivering exceptional value to our clients. **Role Overview**: We are seeking a...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionWe are seeking a highly skilled Account Manager to join our team at Experian. As an Account Manager, you will be responsible for managing, growing, and retaining our business relationships with key clients.Key Responsibilities:Develop Strong Client Relationships: Research and understand client business needs, respond to client concerns and...


  • San José, Costa Rica Microsoft A tiempo completo

    **Responsibilities**: - Responsible for global quarter close readiness, transacting compliantly, & reporting - Use data and business insights to deliver critical transaction forecasts for capacity planning, and to inform the business on emerging trends - Readiness planning & risk management to ensure successful compliant transaction processing - Drive an...

  • Program Manager II

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleAmazon Support Services Costa Rica SRL is seeking a highly skilled Program Manager to join our global risk team. As a Program Manager, you will be responsible for leading cross-functional projects and initiatives to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions.Key ResponsibilitiesProject...

  • Analytics Engineer

    hace 4 meses


    San José, Costa Rica 360training A tiempo completo

    **Who are we?** At 360training, we promote a culture of excellence that fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here. We offer quality health plans to meet a variety of...

  • Program Manager

    hace 4 meses


    San José, Costa Rica LRN Corporation A tiempo completo

    **About LRN** Do you want to use your Program Management expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s...

  • Program Manager

    hace 4 meses


    San José, Costa Rica LRN Corporation A tiempo completo

    **About LRN** Do you want to use your Program Management expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s...