Workforce Optimization Expert

hace 5 días


San José, San José, Costa Rica Future Group A tiempo completo

**Future-Proof Your Career**: Want to work for a company that's shaping the future of customer experience? Look no further than Future Group As a Live Monitoring Specialist, you'll have the opportunity to develop your skills in real-time workforce optimization and drive business outcomes through data-driven insights.

**Your Key Responsibilities:**

  • Monitor live KPIs to inform real-time decision-making
  • Manage service level targets and adjust staffing levels accordingly
  • Develop and maintain reports to track key performance indicators (KPIs)
  • Collaborate with the workforce management team to optimize resource allocation

**Requirements:**

  • At least 6 months of experience in Workforce Management
  • Experience in real-time monitoring, preferably in a contact center environment
  • Advanced proficiency in Excel and reporting tools
  • Strong analytical and problem-solving skills
  • Excellent communication skills, both written and verbal


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