Live Monitoring Specialist

hace 1 semana


San José, San José, Costa Rica Future Group A tiempo completo

**Workforce Optimization Expertise**: Join us at Future Group as we push the boundaries of real-time workforce optimization. As a Live Monitoring Specialist, you will be tasked with driving business outcomes through data-driven insights and strategic staffing decisions.

**Key Responsibilities:**

  1. Utilize real-time data to inform staffing decisions and optimize resource allocation
  2. Develop and maintain reports to track key performance indicators (KPIs)
  3. Collaborate with the workforce management team to align on staffing, scheduling, and resource allocation strategies
  4. Identify areas for process improvement and recommend changes to enhance real-time operational efficiency

**What You'll Need:**

  • Proven experience in real-time monitoring, preferably in a contact center environment
  • Expert-level skills in Excel and reporting tools
  • Strong analytical and problem-solving skills
  • Excellent communication skills, both written and verbal


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