Customer Support Supervisor Leader

hace 1 semana


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About the Role

The Customer Support Supervisor is responsible for overseeing the day-to-day operations of Patient Pop's individual team, ensuring that all customer interactions are handled efficiently and effectively. The supervisor will be responsible for supervising a team of up to 15 Customer Support Representatives, driving achievement of corporate and support goals and objectives.

Your Area of Focus

  • Oversee a team of up to 15 Customer Support Representatives
  • Supervise, coach, motivate, and develop the Customer Support Representatives
  • Drive achievement of corporate and Support goals and objectives
  • Ensure all operational programs, infrastructure, staffing and training is achieved consistently

Key Responsibilities

  • Conduct on-going quality reviews of member inquiries/requests from all interaction channels
  • Uphold the Tebra Cultural elements and brand promise
  • Monitor results and change course as needed

Requirements

  • 12 months minimum experience in Patient Pop Customer Support or in Customer Support for SaaS companies
  • Demonstrated professional and friendly demeanor with customers
  • Demonstrated track record of providing outstanding customer service, timely management of cases and metrics delivery

About Tebra

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. With over 100,000 providers trusting Tebra to elevate their patient experience and help them grow their practice, we're building the future of well-being together.

Our Values

  • Start with the Customer
  • Keep It Simple
  • Stay Entrepreneurial
  • Better Together
  • Celebrate Success


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the JobThe Customer Support Supervisor plays a critical role in ensuring the success of our Customer Support operations. If you're a motivated and results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply.Your Key Qualifications12 months minimum experience in Customer Support or a related...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis is seeking a highly skilled and experienced Senior Customer Support Supervisor to join our team. In this role, you will be responsible for providing exceptional service to our clients while leading and guiding your team to achieve high levels of customer satisfaction and productivity.The ideal candidate will have 3 years of experience as a Customer...


  • San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    **360training****Customer Support Supervisor - Spanish/English****Responsibilities**- Provide leadership, orientation, training, coaching, and mentoring to departmental staff.- Assist with performance evaluations and disciplinary actions.- Determine, coordinate, and supervise daily staffing assignments and staffing levels to ensure department service levels...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Patient Pop's individual team.**Your Area of Focus**:- Oversee a team of up to 15 Customer Support Reps- Supervise, coach, motivate, and develop the Customer Support Representatives- Drive achievement of corporate and Support goals and...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Patient Pop's individual team.**Your Area of Focus**:- Oversee a team of up to 15 Customer Support Reps- Supervise, coach, motivate, and develop the Customer Support Representatives- Drive achievement of corporate and Support goals and...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the Job">We are seeking a highly motivated and experienced Customer Support Supervisor to join our team. As a key member of our support organization, you will be responsible for leading and developing a team of customer support representatives, driving business results, and ensuring exceptional customer experiences.Responsibilities:">">Lead and develop...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The person will provide support, direction, monitoring, and coaching to the assigned team in...


  • San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completo

    About the RoleThis is an exciting opportunity to join our team as a Production Supervisor III. As a Production Supervisor, you will be responsible for maintaining effective communication with other support departments to achieve daily goals, actively participating in process improvements with the Methods department and Core Team, and deploying and...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Are you a motivated and results-driven leader looking for a new challenge? Do you have experience in a customer-facing role and a proven track record of success in a leadership position?If so, we may have the perfect opportunity for you! As a Customer Service Team Lead at the Bosch Group, you will be responsible for overseeing the day-to-day activities of a...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleThe Customer Support Supervisor is responsible for overseeing the day-to-day Customer Support operations of Patient Pop's individual team. This includes supervising a team of up to 15 Customer Support Representatives, coaching, motivating, and developing them to drive achievement of corporate and Support goals and objectives.Your Area of...

  • FinOps Supervisor Leader

    hace 24 horas


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About the RoleWe are seeking a FinOps Supervisor Leader to oversee the development and implementation of financial solutions at Citi. This individual will be responsible for managing processes, reports, procedures, and products, and serving as an analytical or procedural expert representing a unit or team on cross-functional process or project...


  • San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    About the PositionThe Production Floor Supervisor Leader plays a crucial role in ensuring the smooth operation of the manufacturing process. This position oversees the supervision of manufacturing employees, plans and assigns work, and implements processes to improve efficiency and productivity.Main Job Duties/Responsibilities:Communicate job expectations to...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Job Summary**We're seeking an experienced leader to join our Experian Consumer Information Services team as a Digital Customer Support Team Lead. In this role, you will oversee a high-performing team, establish strong relationships with business stakeholders, and drive strategic initiatives to enhance the customer experience.About the RoleYou will lead a...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian CareersWe're proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together.We're committed to creating a better tomorrow together by empowering consumers and clients to manage data with confidence.Job DetailsKey...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Kareo Customer Support individual team.**Your Area of Focus**:- Oversee a team of up to 15 Customer Support Reps- Supervise, coach, motivate, and develop the Customer Support Representatives- Drive achievement of corporate and Support...

  • Customer Support

    hace 3 días


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company Description**Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.**Experian unlocks the power of data to create opportunities for consumers, businesses and society.At life's big moments - from buying a home or...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About UsAt Experian, we're committed to creating a better tomorrow together. We believe diversity, equity, and inclusion are essential to our purpose.We value the uniqueness of every individual and want you to bring your whole, authentic self to work.Job SummaryKey ResponsibilitiesManage the performance of the team against established Technical Support...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About the Role:Auxis is seeking an experienced Customer Service Lead to join our team. As a key member of our client services department, you will be responsible for managing a team of professionals, providing coaching and guidance, and ensuring seamless day-to-day operations.Your Key Responsibilities:Manage team productivity and utilization, focusing on...


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...


  • San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    Your Key ResponsibilitiesAs a Service Desk Team Leader, you will be responsible for leading a team of customer support professionals. Your key responsibilities will include:* Supervising and motivating team members to deliver exceptional customer service* Organizing and delegating workload to ensure efficient resource utilization* Completing reports and...