Customer Support Supervisor Leader
hace 1 semana
About the Role
The Customer Support Supervisor is responsible for overseeing the day-to-day operations of Patient Pop's individual team, ensuring that all customer interactions are handled efficiently and effectively. The supervisor will be responsible for supervising a team of up to 15 Customer Support Representatives, driving achievement of corporate and support goals and objectives.
Your Area of Focus
- Oversee a team of up to 15 Customer Support Representatives
- Supervise, coach, motivate, and develop the Customer Support Representatives
- Drive achievement of corporate and Support goals and objectives
- Ensure all operational programs, infrastructure, staffing and training is achieved consistently
Key Responsibilities
- Conduct on-going quality reviews of member inquiries/requests from all interaction channels
- Uphold the Tebra Cultural elements and brand promise
- Monitor results and change course as needed
Requirements
- 12 months minimum experience in Patient Pop Customer Support or in Customer Support for SaaS companies
- Demonstrated professional and friendly demeanor with customers
- Demonstrated track record of providing outstanding customer service, timely management of cases and metrics delivery
About Tebra
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. With over 100,000 providers trusting Tebra to elevate their patient experience and help them grow their practice, we're building the future of well-being together.
Our Values
- Start with the Customer
- Keep It Simple
- Stay Entrepreneurial
- Better Together
- Celebrate Success
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