Customer Support Leadership Role

hace 6 días


San Francisco, Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo
Your Key Responsibilities
As a Service Desk Team Leader, you will be responsible for leading a team of customer support professionals. Your key responsibilities will include:

* Supervising and motivating team members to deliver exceptional customer service
* Organizing and delegating workload to ensure efficient resource utilization
* Completing reports and providing updates to stakeholders

Required Skills and Qualifications
To succeed in this role, you will need:

* Excellent communication and interpersonal skills
* Strong leadership and problem-solving abilities
* Proficient in MS Office and call center equipment/software programs
* 2 years of experience in customer service roles
* Advanced English language skills

Benefits and Opportunities
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.

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