Data Services Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Experian is the leading global information services company that powers opportunities for businesses to thrive. With a strong focus on customer satisfaction, we strive to deliver exceptional experiences through our data-driven solutions.

We are currently seeking a Data Services Specialist to join our team in this exciting opportunity.

**Job Overview:**

As a Data Services Specialist, you will play a key role in delivering high-quality customer experiences by providing expert support and guidance to clients. Your primary responsibility will be to identify and resolve complex customer issues related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and security and compliance regulations.

**Key Responsibilities:**

- Demonstrate strong communication skills through active listening to understand client needs.

- Provide exceptional customer care in a fast-paced environment.

- Diagnose, research, and resolve moderate to complex problems related to various customer inquiries.

- Coordinate client requests and service needs with internal departments to ensure client requirements are met.

- Develop and implement effective training programs to ensure seamless adoption of Experian's products and services.

- Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.

**Requirements:**

- High School Diploma and/or Bachelor's degree in Business Administration or related fields.

- 2-3 years of advanced customer service experience.

- Excellent English written and oral communication skills.

- Strong problem-solving skills.

- Advanced organizational skills.

- Strong PC/internet skills.

- Mainframe or Access experience is a plus.

- Excel Intermediate.

- Ability to handle multiple tasks and priorities.

**Estimated Salary:** $55,000 - $65,000 per year.

**Benefits:**

We offer a comprehensive benefits package, including medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

**Why Choose Experian?:

We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. Our commitment to diversity, equity, and inclusion drives us to build a culture where everyone feels valued, respected, and empowered to succeed.


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