Digital Operations Expert

hace 4 días


San José, San José, Costa Rica Pfizer A tiempo completo

Company Overview

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Pfizer, a leading global pharmaceutical company, is seeking an experienced Digital Operations Expert to join our team. Our company's digital and data-first strategy focuses on implementing impactful technology solutions across all functions.

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Job Description

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The successful candidate will be responsible for providing operational support globally for all solutions within HR and Global Business Solutions domains. This includes owning Application Service Delivery for ServiceNow implementation, performing day-to-day support, administration, and maintenance of the ServiceNow solution, and maintaining its integrity across production and non-production environments.

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Key Responsibilities:

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  • ">
  • Maintain Forms, Reports, Views, Workflows, Groups, and Roles in the ServiceNow system.">
  • Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign-on capability, and Active Directory Profile synchronization.">
  • Work closely with the support team to ensure workflows are efficient and properly unified with the ServiceNow system.">
  • Interact with stakeholders to understand high-level goals and requirements.">
  • Create, update, and retire entries in the Service Catalog, integrations, assessments, and/or library entries as required.">
  • Create, maintain, and enhance team Dashboards and reporting, including scheduled reports.">
  • Overhaul, maintain, and enhance Change Management, as well as current connections between ServiceNow and other systems.">
  • Create, maintain, and enhance future connections between ServiceNow and other systems.">
  • Perform in the areas of administration, documentation, and technical support of the ServiceNow platform.">
  • Configure and customize the ServiceNow system, including workflows.">
  • Use scripting tools and ServiceNow functionality to create scripts to automate routine tasks.">
  • Communicate ServiceNow process, operations, and capability information to all levels of management effectively.">
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Required Skills and Qualifications:

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The ideal candidate will have a Bachelor's Degree in Computer Science, Engineering, Math, or equivalent, and at least 10 years of overall IT experience with 5+ years of ServiceNow system administration hands-on experience.

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Benefits:

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We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development.

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Others:

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This role requires strong communication skills, ability to work independently, and collaborate with cross-functional teams.



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