Senior Program Director

hace 1 mes


San José, San José, Costa Rica Splunk A tiempo completo

A key role at Splunk, the enterprise resilience platform of choice for 11,000+ organizations.

Responsibilities:

- Develop, improve, and implement programs that support the Customer Success organization's goals.

- Analyze data from Salesforce to identify trends and report metrics.

- Understand the professional services organization and suggest new methodologies.

- Establish clear project expectations and manage stakeholder communication.

- Champion critical initiatives, collaborate with teams, and maintain quality and detail.

- Represent Splunk in cross-functional initiatives and discussions.

Requirements:

- 5-8 years of project and program management experience in a professional services organization.

- Certified Scrum Master with JIRA experience.

- Experience in managing expectations and duties beyond basic project management.

- In-depth understanding of customer life cycles, customer expectations, and professional services organization support.

- Project/program management certification, systems engineering, customer success management, or ITIL certification is a plus.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer.



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