Senior Program Director
hace 1 mes
A key role at Splunk, the enterprise resilience platform of choice for 11,000+ organizations.
Responsibilities:
- Develop, improve, and implement programs that support the Customer Success organization's goals.
- Analyze data from Salesforce to identify trends and report metrics.
- Understand the professional services organization and suggest new methodologies.
- Establish clear project expectations and manage stakeholder communication.
- Champion critical initiatives, collaborate with teams, and maintain quality and detail.
- Represent Splunk in cross-functional initiatives and discussions.
Requirements:
- 5-8 years of project and program management experience in a professional services organization.
- Certified Scrum Master with JIRA experience.
- Experience in managing expectations and duties beyond basic project management.
- In-depth understanding of customer life cycles, customer expectations, and professional services organization support.
- Project/program management certification, systems engineering, customer success management, or ITIL certification is a plus.
We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer.
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