Americas Business Operations Manager

hace 4 días


San José, San José, Costa Rica Screenovate A tiempo completo

**Job Description:**

The Americas Employee Care Manager oversees a team of HR customer service professionals who deliver HR support to Intel employees across the given region or globally. This is a senior role that drives transformation through leadership, influencing, and effective implementation to get results.

This role will continually drive process improvements to increase the level of service, deflect volumes, and find more efficient ways of operating. The manager partners and works closely with other Employee Care managers globally to ensure operations are managed in a globally aligned and effective way.

In addition to managing daily operations and meeting KPIs, this individual can prioritize multiple tasks, possesses strong communication skills, and is comfortable working in a rapidly changing and ambiguous environment with minimal direct supervision.

Key responsibilities include creating strategies, leading initiatives, and teams using business acumen, stakeholder engagement, influencing, and transition management to implement and attain results with a global mindset.

This role also involves setting clear performance objectives for each employee, driving results to meet these individual goals, establishing a clear and robust development plan per employee, identifying training needs across the team, addressing performance issues in a timely manner, and creating an ongoing positive team culture of growth, learning, and inclusivity while achieving objectives of the team.



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