Server Operations Manager

hace 4 días


San José, San José, Costa Rica Emerson A tiempo completo

At Emerson, we're committed to providing a standard, centrally managed Server Infrastructure to our locations worldwide. As a key member of our IT Infrastructure team, you'll play a crucial role in supporting, deploying, and expanding our On-Premise Server & Backup strategy and security posture.

The main operational responsibilities include:

  • Providing 2nd & 3rd Level Global Operational Support for Emerson On-Premise IT Server and Storage infrastructure
  • Ensuring adhesion to SLAs by focusing on automation and service improvement
  • Preparing and submitting Root Cause Analysis reports for Severity 1 and 2 Incidents
  • Participating in the planning and implementation of Server and Backup Infrastructure refresh projects
  • Maintaining a legitimate server software environment within the Enterprise
  • Producing and maintaining up-to-date server and storage operating procedures and documentation
  • Ensuring company data safety through proper data backup configuration and monitoring
  • Contributing to the Disaster Recovery process testing and execution
  • Collaborating with Service Owner and Service Engineering to develop and improve supported solutions and designs
Requirements

We're looking for a highly skilled individual with the following qualifications:

  • Advanced Virtualization technologies (e.g., VMware, Hyper-V, Nutanix)
  • Microsoft Windows Server, Active Directory, MS SQL Server, WSUS, SCCM/MECM
  • Scripting and Automation technologies (e.g., PowerCLI, PowerShell, Python) - advantageous
  • Storage networking knowledge (Fiber Channel, iSCSI, SAS)
  • Storage Enterprise environment knowledge
  • Backup technologies and solutions
  • An effective communicator with excellent written and verbal communication skills
  • Autonomy in task and priority management
  • Good documentation and procedure writing skills
  • Willng to travel for short periods of time (when needed)
  • Demonstrable customer focus
  • Strong analytical capabilities and good problem-solving skills
  • Language knowledge - fluent in English (speaking / reading / writing)
  • Quick learner, team player with self-motivation to work in a remote support capacity
  • Logically organized, efficient and creative with strong analytical skills

Our estimated salary for this position is around $120,000 annually, depending on location and experience.



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