Enterprise Technology Support Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Company Overview

Citi is a global financial services company that operates in over 160 countries. We are committed to providing innovative solutions to our clients and delivering exceptional customer service.

Job Description

We are seeking an experienced Application Support Engineer to join our team. In this role, you will be responsible for providing technical support to our internal teams and external clients. You will work closely with cross-functional teams to identify and resolve technical issues, develop and maintain technical documentation, and ensure that our systems and processes are running smoothly.

Key Responsibilities

  • Develop and maintain technical support documentation
  • Perform start of day checks, continuous monitoring, and regional handovers
  • Act as a liaison between internal technology groups and vendors
  • Ensure storage and archiving procedures are in place and functioning correctly
  • Coach and mentor new or lower-level analysts
  • Communicate effectively with operations, technology, and business partners on a regional or global basis

Qualifications

  • 5-7 years of experience in System Analysis, Applications Support roles or IT support roles
  • 5+ years of experience in managerial positions (people's manager)
  • Working experience with Unix or Linux environment
  • Experience handling ETL jobs with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another
  • Working experience supporting relational databases - Oracle, Microsoft SQL
  • Should have good expertise in database level analysis to trace issues to closure
  • Also, should have extensive experience in writing complex and efficient SQL DML statements
  • Experience with some programming languages and willingness/ability to learn
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Experience in Incident, Problem Management: Incident tracking & reporting
  • Managing ticketed query system
  • ServiceNow knowledge is a plus (ITIL)
  • Advanced English

Benefits

  • Citi offers a competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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