Enterprise Software Support Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo
About the Role

The Enterprise Software Support Specialist will be responsible for monitoring, assessing, and analyzing processes and data to identify policy gaps and formulate policies. This role requires interpreting data and making recommendations, researching factual information, and identifying inconsistencies in data or results.

Key Responsibilities
  • Analyzes existing system logic and makes recommendations for enhancements or fixes.
  • Formulates and defines scope and objectives for changes through research and fact-finding.
  • Partners with development and production support areas to implement changes.
  • Validates and tests activities to ensure quality.
Requirements
  • 1+ years experience in apps support procedures or concepts.
  • Knowledge of Unix and SQL commands.
  • Analytical and troubleshooting skills.
  • Bachelor's/University degree in systems engineering or computer science.


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