SRE Engineer

hace 4 semanas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About the Role

As a Cloud Operations Specialist at IBM, you will be responsible for building, deploying, and maintaining systems for our clients. You will work in an agile environment, collaborating with worldwide teams to resolve client issues and deploy workarounds or fixes. This role may require some attention outside of normal working hours to troubleshoot and resolve production issues.

Your Responsibilities

  • Be the point of contact for clients, responsible for managing and owning client service requests
  • Identify and investigate issues, using troubleshooting techniques to provide advice and guidance to clients
  • Work in a global team, collaborating with IBMers to share recommendations, solutions, and ideas
  • Look for enhancements and innovative solutions to help services scale and improve existing technical support tools, procedures, or processes
  • Develop and enhance your technical knowledge via projects and assignments, as well as through IBM's world-class learning platform

Required Technical and Professional Expertise

  • 0-2 years of experience in a software development and delivery role
  • 0-2 years of experience in Cloud/DevOps engineering and/or Linux administration
  • Familiar with at least one major public cloud provider or large-scale private/hybrid cloud using container orchestration
  • Familiar with a modern configuration management framework (Puppet, Ansible, Chef, etc.)
  • Production familiarity with one or more monitoring frameworks (Nagios, Prometheus, etc.)
  • General scripting skills in at least one language (BASH, Python, Ruby, etc.)
  • Familiar with source control management (git, subversion, etc.)
  • Understanding of software development life cycle and delivery process
  • Ability to manage multiple projects, ensuring commitments and timetables are met
  • Ability to partner with internal stakeholders to design operational solutions
  • Goal-oriented, forward-thinking individual who can provide solutions for complex technical problems

About IBM

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. If you are a motivated and talented individual who is passionate about technology and innovation, we encourage you to apply for this role.


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