Site Reliability Engineer Position
hace 1 mes
**Job Requirements**:
We are seeking a highly skilled Site Reliability Engineer to join our team at Sysco Costa Rica. This position will be responsible for developing and refining strategies and processes for support issue tracking from intake through resolution.
**Key Responsibilities**:
- Contribute to and lead strategic discussions to evolve the product suite.
- Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.
- Collaborate with Level 2 Site Reliability Engineering teams offshore and Level 1 on and offshore management.
- Complete Root Cause Analysis on critical and high-impact issues to reduce and eliminate recurring issues.
- Evaluate technology strategy, solutions, resources, process, and compliance with guidance from the SRE Manager.
**Qualifications**:
- Bachelor's degree in computer science, computer engineering, or related field, or equivalent combination of experience and education.
- 3-5 years' experience in technical operations support role.
- 3 years' experience with enterprise cloud platforms.
- Availability to work extended or off-cycle hours and participate in a 24/7 Site Reliability on-call rotation.
- Experience with AWS.
- Experience with APM tools such as DataDog, New Relic, Nagios, and Splunk.
- Experience in an agile development environment.
**Benefits**:
- Hybrid work arrangement.
- Private medical insurance.
- Association membership.
- Life insurance.
- Personal day off.
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