Cloud Infrastructure Engineer for Incident Management

hace 1 mes


San Francisco, Heredia, Costa Rica Databricks A tiempo completo

We are seeking an experienced Network Operations Center engineer to join our team at Databricks.

The successful candidate will be responsible for monitoring critical infrastructure and developing monitoring tools and alerting dashboards.

Key responsibilities include:

  • Monitoring critical infrastructure, triaging alerts to proactively identify incidents, and working with stakeholders to resolve incidents.
  • Investigating incidents and proposing solutions to improve platform reliability and stability.
  • Performing root cause analysis for reoccurring incidents and providing proactive solutions.
  • Developing toolings or automating processes to improve platform monitoring and alerting.
  • Contributing to software development efforts to improve overall service reliability and stability.
  • Communicating with internal stakeholders, including executive staff, to provide incident analysis.
  • Participating in war rooms and temporary communication channels during outages.

Requirements:

  • 3 years of experience as a NOC, SRE, or DevOps engineer.
  • Knowledge of cloud technologies such as Azure, AWS, and GCP.
  • Hands-on experience with monitoring, logging, and alerting tools.
  • Hands-on experience with containers and orchestration technologies.
  • Automation and scripting skills.
  • Linux systems administration skills.
  • Knowledge of managing incidents.
  • Excellent communication skills.
  • Technical degree or equivalent experience.
  • Willingness to learn the Databricks products.

Estimated salary: $120,000 - $180,000 per year, depending on location and experience.



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