Cloud Infrastructure Engineer

hace 2 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Are you passionate about ensuring the smooth operation of cloud infrastructure?

We are seeking an experienced Cloud Infrastructure Engineer to join our team at IBM.

About the Role

The successful candidate will work in an agile environment to build, deploy, configure and maintain systems, lead problem resolution, and gain experience with the latest technologies.

Your Responsibilities

  • Provide technical support assistance to customers using problem determination skills.
  • Communicate action plans to customers or IBM representatives.
  • Work closely with clients to assist in problem resolution, providing remote troubleshooting and guidance.
  • Review diagnostic information to isolate problem causes.
  • Provide technical support within established guidelines, demonstrating soft skills and technical skills that contribute to client satisfaction.
  • Partner with other support teams to provide seamless problem resolution.
  • Recommend and implement new or improved technical support tools, procedures and processes.
  • Contribute to department attainment of organizational objectives and high customer satisfaction.

What We Are Looking For

  • At least 1 year experience in Technical Support.
  • Fluent in speaking and writing in English.
  • BASIC knowledge with scripting (including Python, JavaScript, and Ansible).
  • BASIC knowledge of Containerization and Kubernetes.
  • BASIC knowledge in Operating system administration (Windows, Linux).

About Being an IBMer

Being an IBMer means having the opportunity to learn and develop yourself and your career, with continuous trust and support in an environment where everyone can thrive. Our IBMers are growth-minded, stay curious, open to feedback, and always learning new skills to transform themselves and the company.

Estimated Salary Range: $80,000 - $110,000 per annum.



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