HR Business Partner
hace 2 semanas
Job Summary
The HR Shared Services Analyst is a key member of the Colleague Services HR Shared Services Center, responsible for delivering high-quality HR services to our employees. This role requires a strong understanding of HR policies, procedures, and systems, as well as excellent communication and problem-solving skills.
Key Responsibilities
- Provide first-line and second-line support for HR inquiries across the employee lifecycle
- Perform accurate filing and execution of transactions for general HR data processing
- Achieve stated performance measures and adhere to established customer service standards
- Responsible for main case management functions and provide support for escalated cases and specialized cases
- Effectively analyze, evaluate, and resolve complex issues escalated by HR Specialists
Requirements
- Previous experience (2-3 years) in general human resources, shared services, or customer service preferred
- Previous experience (1-3 years) in the Colleague Services HR Shared Services and has demonstrated advanced knowledge of the HR systems, case handling procedures, overall HR policies and procedures, specific COE policies and procedures, and assisted with internal training
- Experience working in a shared service center a plus
- Ability to interpret and communicate HR policies, procedures, and programs
- Critical thinking, problem-solving, and judgment skills
- Service-oriented attitude and willingness to learn
- Ability to maintain a positive attitude
- Individual should be able to prioritize and organize high volume workload
- English language - reading, writing, and speaking required
Education
- BA/BS or equivalent work experience directly attributable to human resources, customer service, or shared services
Working Conditions
- Able and willing to work shifts beginning at 8AM and 8PM EST
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