Senior Customer Experience Coordinator
hace 3 días
Job Requirements:
This role requires a highly skilled individual who can manage and oversee daily operations related to customer service in the healthcare domain.
Responsibilities:
- Manage and oversee daily operations related to customer service in the healthcare domain.
- Ensure timely and accurate processing of provider and payer transactions.
- Handle escalated customer inquiries and resolve complex issues efficiently.
- Collaborate with cross-functional teams to improve service delivery and operational efficiency.
- Monitor and analyze performance metrics to identify areas for improvement.
- Implement process improvements to enhance customer satisfaction and operational effectiveness.
- Provide training and support to junior team members to ensure high-quality service.
- Maintain up-to-date knowledge of industry regulations and best practices.
- Develop and maintain strong relationships with key stakeholders.
- Ensure compliance with company policies and procedures.
- Prepare and present regular reports on operational performance to management.
- Participate in team meetings and contribute to strategic planning initiatives.
- Utilize technical skills to troubleshoot and resolve system-related issues.
Qualifications:
- Possess a minimum of 4 years of experience in customer service within the healthcare domain.
- Demonstrate expertise in provider and payer services.
- Exhibit strong problem-solving and analytical skills.
- Show proficiency in using customer service software and tools.
- Have excellent communication and interpersonal skills.
- Display the ability to work independently and manage time effectively.
- Be adaptable to changing priorities and able to work under pressure.
- Hold a relevant certification in customer service or healthcare administration.
- Have a strong understanding of industry regulations and compliance requirements.
- Show commitment to continuous learning and professional development.
- Demonstrate leadership qualities and the ability to mentor junior staff.
- Be detail-oriented with a focus on accuracy and quality.
- Exhibit a proactive approach to identifying and addressing operational challenges.
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