Customer Service Team Lead

hace 3 días

HerediaHEAFZ Edificio, Costa Rica Cognizant A tiempo completo

Job Summary:

We are seeking a highly skilled Senior Process Executive to join our team. This individual will be responsible for overseeing daily operations related to customer service in the healthcare domain.

Responsibilities:

  • Manage and oversee daily operations related to customer service in the healthcare domain.
  • Ensure timely and accurate processing of provider and payer transactions.
  • Handle escalated customer inquiries and resolve complex issues efficiently.
  • Collaborate with cross-functional teams to improve service delivery and operational efficiency.
  • Monitor and analyze performance metrics to identify areas for improvement.
  • Implement process improvements to enhance customer satisfaction and operational effectiveness.
  • Provide training and support to junior team members to ensure high-quality service.
  • Maintain up-to-date knowledge of industry regulations and best practices.
  • Develop and maintain strong relationships with key stakeholders.
  • Ensure compliance with company policies and procedures.
  • Prepare and present regular reports on operational performance to management.
  • Participate in team meetings and contribute to strategic planning initiatives.
  • Utilize technical skills to troubleshoot and resolve system-related issues.

Qualifications:

  • Possess a minimum of 4 years of experience in customer service within the healthcare domain.
  • Demonstrate expertise in provider and payer services.
  • Exhibit strong problem-solving and analytical skills.
  • Show proficiency in using customer service software and tools.
  • Have excellent communication and interpersonal skills.
  • Display the ability to work independently and manage time effectively.
  • Be adaptable to changing priorities and able to work under pressure.
  • Hold a relevant certification in customer service or healthcare administration.
  • Have a strong understanding of industry regulations and compliance requirements.
  • Show commitment to continuous learning and professional development.
  • Demonstrate leadership qualities and the ability to mentor junior staff.
  • Be detail-oriented with a focus on accuracy and quality.
  • Exhibit a proactive approach to identifying and addressing operational challenges.

Certifications Required:

Certified Customer Service Professional (CCSP) or equivalent certification in healthcare administration.

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