Customer Digital Marketing Coordinator

hace 4 semanas

Heredia, Costa Rica Tebra A tiempo completo

**About the Role**:
The role of a Customer Digital Marketing Coordinator is crucial to the success of the Tebra Services department. You are the go-to digital marketing expert for our CSM team and our customers. Success in this role will contribute to the seamless onboarding of our customers, high customer satisfaction scores, effective marketing campaign management, a reduction in service churn, and words of praise from the many team members you work cross-functionally with.

**Your Area of Focus**:

- The role of the Customer Digital Marketing Coordinator is the face of the Services department and the go-to expert for our digital marketing services at Tebra
- Work cross-functionally with our Customer Success team to effectively manage up to 300 accounts, help build customer relationships, and assist cross-selling add-on services based on the customer's needs
- Manage accounts and projects with the delivery team to ensure that all of your customer requests are handled effectively and in a timely manner
- Assist our Customer Success Managers (CSMs) to help close sales opportunities, onboard and launch services, provide ongoing exceptional customer service, handle inbound customer requests and feedback
- Develop digital marketing strategies and operations at scale across various channels such as social media, blogs, and Google advertising for our customers.
- Learn all about the digital marketing solutions that Tebra has to offer so you can become a master at recommending and project managing our digital marketing solutions to private practices
- Project manage the execution of campaigns with the delivery teams to ensure the effective execution of campaigns for our customers
- Relay performance trends and optimization tactics to the delivery team as well as the CSMs and customers.
- Analyze and communicate performance results throughout the lifetime of the customer as you continuously work with the CSM to optimize the marketing strategy to drive results

**Your Professional Qualifications**:

- Extensive customer service experience
- Excellent attention to detail
- Great communication skills both internally and externally
- Ability to multitask and project manage a large volume of clients and projects
- Strong cross-departmental skills
- Understanding of digital marketing and the in-depth benefits of our blog, advertising, and social media services
- Team player mindset
- Comfortable with selling/upsells
- Proven ability to drive results under pressure and in the face of ambiguity, both with customers and internal teams
- A true customer advocate who knows what it means to go above and beyond for the customer
- Creative, problem solver who probes to understand the why behind the what
- Empathetic, flexible, and adaptable
- Technical Skills: Blog, social media, SEO, and/or PPC account management experience is a plus

**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.

**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.

**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.

**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.

**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

**#LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

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