Human Resources Automation Solutions Specialist
hace 7 días
In this strategic role, you will be a key member of Intel's global Human Resource team, primarily supporting the development and implementation of HR automation solutions.
Your responsibilities will include, but are not limited to:
Designing and reengineering end-of-life systems or automation solutions to enhance efficiency and effectiveness while maintaining knowledge management through documentation and training.
Taking part in all steps of the project life cycle: exploration, audits and compliance assessment, requirement gathering, solution design, solution configuration, test case creation and execution, documentation and training, migration and enablement of transition change management, implementation, stabilization and maintenance of HR information systems and automation.
Developing strong relationships and communicating effectively with customers and stakeholders from different geographical locations to understand their business processes to organize and document their value drivers such as requirements and exceptions, risks and dependencies, systems interactions, potential improvements, and return on investment through expected systems improvement savings.
You will also engage with business stakeholders to identify opportunities for process improvements, develop recommendations, and implement changes. This includes performing process observations, setting desktop automation standards, owning L3 fixes, validating and onboarding new tools and technologies. End-to-End ownership of HR systems including troubleshooting, performing root cause analysis, bug fixing, users access management, change control board impact assessments, escalating and partnering with upstream and downstream internal technical teams or external vendors.
- Strong analytical capabilities and drive process improvement.
- Proactive problem-solving and proposing solutions.
- Excellent communication and presentation skills.
- Good ability to work in a multitasking environment.
- Ability to work both independently and lead efforts as part of a global virtual team.
Requirements
- Bachelor's Degree in Computer Science, Information Systems, or related field.
- 2+ years of experience in software engineering, including knowledge of development principles, frameworks, and technologies.
- Programming skills (web and desktop tools) Scripting language experience JavaScript, AJAX.
- 1+ years of professional experience in databases: Access, MS SQL (stored procedures, SSIS).
- MS Power Query and Macros (VBA scripting) / MS Office Excel for data analysis / MS SharePoint Online (Power Automate, Forms, Workflows)
- Advanced written and spoken English.
- Must have a permanent-unrestricted right to work in Costa Rica.
Preferred Qualifications
- Robotic Processing Automation Configuration skill and knowledge (RPA).
- Programming skills (web tools and desktop tools): Scripting language experience (Perl, Python, R, JavaScript, AJAX)
- Agile Methodology (Scrum, Kanban)
- Windows Servers Administration, UML, Flowcharts.
- HR systems background, SAAS, and project management experience.
- Knowledge of ITIL Service Management.
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