IT Support and Solutions Expert

hace 1 semana


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

**Our Company Overview**

Bosch Service Solutions is a global leader in Business Process Outsourcing, providing innovative solutions for complex business processes and services.

We use the latest technology and IoT to develop integrated solutions in Mobility, Monitoring, and Customer Experience, supporting customers in over 35 languages.

With around 9,000 associates at 27 locations worldwide, we offer a diverse and dynamic work environment.

**Job Description**

We are seeking an IT Support and Solutions Expert to join our team. Key responsibilities include:

  • Supporting customers with technical requests, issues, or complaints
  • Escalating serious complaints according to our BT complaint process
  • Providing support using available remote support tools
  • Aiding with internal knowledge base library accuracy

**Requirements**

To succeed in this role, you should have:

  • Student of Computer Science, Information Systems, or a related field
  • Networking knowledge is a plus
  • Operating systems Installation and setup knowledge is a plus
  • English level B2+

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