IT Support Specialist
hace 2 semanas
We are seeking a highly skilled IT Service Desk Analyst to join our team. As an IT Service Desk Analyst, you will be responsible for providing first-level IT support and services to internal teams, external business partners, and customers.
Key Responsibilities- Provide technical troubleshooting and support to resolve IT and customer-related problems.
- Support the Service Desk for major incidents and other types of incidents and requests.
- Assist in meeting individual, team, and organizational service level agreements and customer satisfaction.
- Participate in training to continually increase technical, customer service, and interpersonal skills.
- Contribute ideas and implement improvements to IT processes and services.
- Proficiency in English, both written and verbal.
- 2+ years of experience in Customer Service or IT field.
- Basic Microsoft Office 365 knowledge.
- A positive, growth-oriented attitude that fosters collaboration and success.
- Strong attention to detail and data entry skills.
- Ability to follow instructions and ask for clarification when needed.
- Clear and effective communication skills, both verbal and written.
- Elective benefits tailored to your country.
- Grow your career with formal programs on leadership and professional development.
- Elevate your personal well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: valuing every voice and celebrating our global diversity.
- Make the most of our global organization and connect with your community.
-
IT Support Specialist
hace 3 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at TD SYNNEX. As an IT Support Specialist, you will be responsible for providing first-level technical support and services to internal teams, external business partners, and customers. Your role will involve effective communication and collaboration with IT and back-office...
-
IT Support Specialist
hace 2 semanas
San José, San José, Costa Rica TD SYNNEX A tiempo completoAbout the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team. As an IT Service Desk Analyst, you will be responsible for providing first-level IT support and services to internal teams, external business partners, and customers.Key ResponsibilitiesProvide technical troubleshooting and support to resolve IT and customer-related...
-
IT Support Specialist
hace 6 días
San José, San José, Costa Rica D-ploy A tiempo completoAbout D-ployD-ploy is a dynamic IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to industry-leading clients.Job DescriptionWe are seeking a skilled IT Onsite Technician to join our team on a contractor basis. As a key member of our...
-
IT Support Specialist
hace 6 días
San José, San José, Costa Rica D-ploy A tiempo completoAbout D-ployD-ploy is a dynamic IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to industry-leading clients.Job DescriptionWe are seeking a skilled IT Onsite Technician to join our team on a contractor basis. As a key member of our...
-
Support Operations Specialist
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Support Operations SpecialistThis is a full-time, permanent position based in Costa Rica, offering a unique opportunity to work in a trilingual environment. As a Support Operations Specialist, you will be responsible for investigating and resolving vendor chargeback disputes, ensuring a balanced resolution between Amazon's policies and the...
-
Product Support Specialist
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleAmazon Support Services Costa Rica SRL is seeking a highly skilled Product Support Specialist to join our growing Benefits Operations Services organization. As a key member of our team, you will play a critical role in providing professional services to administer global benefit programs for Amazonians.Key ResponsibilitiesMonitor and respond to...
-
Desktop Support Specialist
hace 3 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoJob SummaryBill Gosling Outsourcing is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our end-users, ensuring the smooth operation of our computer systems and hardware.Key ResponsibilitiesProvide technical support and assistance to...
-
IT Compliance Specialist
hace 3 semanas
San José, San José, Costa Rica Cornerstone Building Brands A tiempo completoAbout Cornerstone Building BrandsCornerstone Building Brands is a leading provider of exterior building solutions, serving the residential and commercial markets across North America. Our building products are the foundation of the communities where people live, work, and play, from homes to hospitals, schools to shopping centers, and manufacturing...
-
Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to drive incident resolution.Key...
-
Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Splunk Inc A tiempo completoAbout Splunk Inc.Splunk Inc. is a leading provider of software solutions for data analytics and security. Our mission is to empower organizations to make informed decisions and stay ahead of the competition.Job Summary:Splunk Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be...
-
Technical Support Specialist
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Support Team at Smartsheet. As a key member of our team, you will be responsible for delivering exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide timely and accurate support to customers via...
-
Cloud Support Specialist
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services (AWS) in Costa Rica. As a Technical Account Manager, you will be responsible for providing exceptional support to our Enterprise customers, helping them to achieve the best value and service from AWS.Key ResponsibilitiesProvide technical guidance...
-
IT Support Services Supervisor
hace 3 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoAt Bill Gosling Outsourcing, we prioritize the professional growth of our team members. If you are looking to be part of a forward-thinking organization with a collaborative atmosphere, we encourage you to explore this opportunity. Key Responsibilities: Oversee the Helpdesk Team Leaders and associated personnel to ensure that helpdesk support and...
-
Desktop Support Specialist
hace 1 día
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoJob Title: Desktop Support TechnicianAbout the Role:We are seeking a highly skilled and motivated Desktop Support Technician to join our team at Bill Gosling Outsourcing. As a Desktop Support Technician, you will be responsible for providing technical support to our end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of...
-
Customer Support Specialist, LATAM
hace 3 semanas
San José, San José, Costa Rica WPT Global A tiempo completoPosition OverviewAs a Customer Support Specialist for WPT Global, your primary objective is to provide exceptional service to our vibrant and diverse clientele.You will be responsible for addressing customer concerns, which includes troubleshooting issues with transactions, managing unresolved gaming rounds, and processing compensations, all while ensuring...
-
Technical Support Specialist
hace 1 día
San José, San José, Costa Rica Johnson Controls International A tiempo completoAs a Technical Customer Service representative at Johnson Controls International, you will play a critical role in providing exceptional support to our customers using the Navigator Platform for the Application Engineering Division.Key Responsibilities: Troubleshoot and resolve complex applications and business issues in a timely manner. Provide online...
-
Desktop Support Specialist
hace 1 semana
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoAbout the RoleWe are seeking a skilled Desktop Support Technician to join our team at Bill Gosling Outsourcing. As a key member of our IT department, you will be responsible for providing technical support to our end-users, ensuring the smooth operation of our systems and infrastructure.Key ResponsibilitiesProvide technical assistance to end-users via phone,...
-
Vendor Dispute Resolution Specialist
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleThis is a non-remote, full-time, seasonal (11 months) hourly position based in Costa Rica and does not offer relocation benefits. To be eligible for consideration, job applicants must be located and legally authorized to work in Costa Rica.The Vendor Chargeback Dispute Management (VCDM) team in Costa Rica is seeking a back-office, full-time,...
-
Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Tek Experts A tiempo completoOverviewWe're seeking a highly skilled Technical Support Engineer to join our team at Tek Experts. As a key member of our Azure Platform Technical Support (APTS) team, you will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.ResponsibilitiesCommunicate with end users, system...
-
Tech Support Specialist
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoAbout the RoleWe're seeking a highly skilled and customer-focused Tech Support Engineer to join our team at Tek Experts. As a key member of our Azure Platform Technical Support (APTS) team, you will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.Key ResponsibilitiesCommunicate...