IT Support Specialist

hace 2 semanas


San José, San José, Costa Rica TD SYNNEX A tiempo completo
About the Role

We are seeking a highly skilled IT Service Desk Analyst to join our team. As an IT Service Desk Analyst, you will be responsible for providing first-level IT support and services to internal teams, external business partners, and customers.

Key Responsibilities
  • Provide technical troubleshooting and support to resolve IT and customer-related problems.
  • Support the Service Desk for major incidents and other types of incidents and requests.
  • Assist in meeting individual, team, and organizational service level agreements and customer satisfaction.
  • Participate in training to continually increase technical, customer service, and interpersonal skills.
  • Contribute ideas and implement improvements to IT processes and services.
Requirements
  • Proficiency in English, both written and verbal.
  • 2+ years of experience in Customer Service or IT field.
  • Basic Microsoft Office 365 knowledge.
  • A positive, growth-oriented attitude that fosters collaboration and success.
  • Strong attention to detail and data entry skills.
  • Ability to follow instructions and ask for clarification when needed.
  • Clear and effective communication skills, both verbal and written.
What We Offer
  • Elective benefits tailored to your country.
  • Grow your career with formal programs on leadership and professional development.
  • Elevate your personal well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: valuing every voice and celebrating our global diversity.
  • Make the most of our global organization and connect with your community.

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