Multimedia Equipment Technician

hace 2 semanas


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Overview: Equifax is a global leader in information solutions and risk management. We help organizations make informed decisions and mitigate risk through our innovative products and services.

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We are seeking a Multimedia Equipment Technician to join our team at the Costa Rica Shared Service Center. In this role, you will be responsible for providing level 1 and level 2 end-user audio, video, and printer support.

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Responsibilities: The successful candidate will provide basic training and operational services to end-users, document requests, incidents, and user queries, and monitor solution processes. Key responsibilities include:

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  • Assisting in the installation of peripherals such as printers, scanners, etc.,">
  • Setting up and supporting video and audio conferencing equipment,">
  • Maintaining and troubleshooting AV equipment,">
  • Providing presentation and multimedia support for meetings and events,">
  • Coordinating with third-party service providers to ensure timely repair of systems under warranty and minor hardware repairs not covered under warranty.">
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Requirements: To be successful in this role, you will need:

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  • A high school diploma or equivalent, technical support certification, or similar,">
  • Fluent English language skills (oral and written),">
  • At least 1 year of experience working with various audio, visual, and multimedia equipment.">
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Preferred Qualifications: Experience with the Crestron platform, knowledge of Windows Server Operating Systems, research skills, prioritization and task execution in high-pressure environments, analytical and problem-solving skills, and excellent customer service.

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Why Join Us: At Equifax, we offer a comprehensive benefits package, including on-site medical and paramedic services, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, and opportunities for professional growth through our online learning platform.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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