Cybersecurity Expert Lead
hace 1 semana
Supporting Global Customers
We provide managed services and proactive and reactive support to our global customers.
We utilize tools, process, and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients.
Solving Problems and Innovating
We collaborate to solve problems, innovate to provide creative solutions, and work to continuously improve for our customers and our team.
Building Customer Loyalty
As a Senior Security Consultant, you'll be the security contact, ensuring the integration and support of customers.
You'll learn and implement creative solutions helping customers leverage Akamai's products.
- Be the central point of contact for customers and lead the integrated account team delivering customer success.
- Partner with the business to review and ensure integration efficiency, high-quality service, and customer engagement.
- Identify service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery.
- Communicate with internal, external customers, and partners to share information and deliverables.
About You
To be successful in this role, you will:
- Have 8 years of relevant experience and a Bachelor's degree in Computer Science or a related field or its equivalent.
- Demonstrate experience in a customer-facing role within the information technology industry.
- Show understanding of working with network technologies, web security, or media-related technologies, methodologies, and/or architectures.
- Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
- Demonstrate experience in delivering technical projects with an ability to manage multiple priorities.
- Be a good team player, able to collaborate, prioritize, and solve problems in a fast-changing environment.
Working at Akamai
We recognize that the way in which people want to work and deliver at their best can vary for each person.
This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised).
We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.
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