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Global Technology Support Specialist
hace 2 semanas
Company Overview:
Citi is a global financial institution that provides a wide range of financial products and services to consumers, corporations, governments, and institutions. With a presence in over 160 countries, Citi has approximately 200 million customer accounts and is deeply embedded in the financial services sector.
About This Role:
We are seeking a highly motivated and enthusiastic individual to provide front-line support for Citi's proprietary technologies. As an Applications Support Technician, you will be responsible for investigating and resolving technical issues, managing incidents and problems, and working with various stakeholders to improve the production platform.
Key Responsibilities:
- Perform controlled resolution of incidents and problems, including prioritization and escalation to relevant groups when necessary
- Monitor system processing, infrastructure alerts, batch failures, and recover processes as required, in partnership with other technical support teams
- Communicate effectively with operations, technology, and business partners on a regional or global basis
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
- Interact with software vendors to provide best solutions to business problems
- Participate in disaster recovery testing
- Develop and maintain technical support documentation
Qualifications:
- Knowledge or working experience with Unix or Linux environment
- Knowledge of ETL jobs
- Knowledge or working experience on relational databases - Oracle, Microsoft SQL
- Ability to analyze database-level issues to trace them to closure
- Experience in incident and problem management, including ticketed query systems and service management tools
- Strong analytical and problem-solving skills, with the ability to design and execute complex technical solutions
- Intermediate or Advanced English language proficiency
- Bachelor's Degree in Computer Science, IT, or other engineering disciplines
