Customer Support Specialist for International Transactions
hace 2 meses
Datasite is a pioneering platform where deal-making converges. Our cutting-edge data rooms and SaaS technology empower M&A transactions worldwide, facilitating projects in over 170 countries.
We're a melting pot of diverse talents, each bringing unique skills and experiences to the table. Your fresh perspective could be the missing piece we need. Join us, and together, let's unlock new possibilities.
About this RoleThis hybrid position requires expertise in both Portuguese and English. You'll spend two days in our Heredia office and three days working remotely. Schedule: Sunday to Thursday, 8am - 4:30pm CST. Ensure your remote workspace has high-speed internet access (25Mbps download & 5Mbps upload speeds).
- Provide top-notch support by assisting customers with simple to complex queries and issues.
- Troubleshoot problems to resolution and offer direct answers to user inquiries.
- Route unresolved issues to relevant personnel or teams for prompt resolution.
This role demands exceptional communication skills, especially when explaining technical concepts to non-technical individuals. Key duties include:
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