Senior IT Technical Specialist

hace 1 semana


San José, San José, Costa Rica Medbill A tiempo completo

**Company Overview**

Medbill is a leading provider of innovative medical billing and practice management solutions.

We are seeking an experienced IT Support Professional to join our team, providing second-level technical support to our clients.

**Salary**

The estimated salary for this position is $1,325,000 per month, depending on location.

**Job Description**

We are looking for a highly skilled IT Support Professional to provide technical assistance and support to our clients. The ideal candidate will have excellent problem-solving skills, be well-organized, and have strong communication skills.

**Required Skills and Qualifications**

To succeed in this role, you will need:

  • At least 3 years of experience in help desk or system administration
  • Strong knowledge of Microsoft Active Directory and Entra ID
  • Excellent customer service skills
  • Able to work well in a team and provide knowledge transfer to other team members

**Benefits**

This is a full-time contract position, with opportunities for professional growth and development.

**Key Competencies**

The successful candidate will possess:

  • Well-organized and good time management
  • Excellent verbal and written communication skills
  • Critical thinking (problem analysis and problem-solving skills)
  • Excellent customer service

**Technical Competencies**

The ideal candidate will have expertise in:

  • Microsoft Windows / Office 365
  • Windows Server 2012+
  • Network Concepts (DNS, DHCP, Routing, Firewalls, VPN)
  • Security Operations
  • Disaster recovery and Business Continuity planning and testing

**Education**

A degree in Computer Science or equivalent is preferred, along with customer service experience.

**Experience**

A minimum of 3 years of experience in help desk, system administration, Active Directory, Networking is required.



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