Dynamic AR and Credit Resolution Expert

hace 12 horas


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

About This Role

We are seeking a skilled Accounts Receivable and Dispute Analyst to join our team. As a key member of our USAC Customer Operations group, you will be responsible for leading end-to-end customer issue resolution management and analysis.

Primary Responsibilities

- Leverage your analytical skills to research and analyze customer-specific payments, adjustments, delinquencies, and creditworthiness to identify root cause issues and implement preventative action plans.
- Partner with internal teams to resolve all types of credit and returns complaints, including incorrect quantity, product, delivery, pricing, tax, and more.
- Analyze payment deductions from customers to determine root cause and issue adjustments for reconciliation or perform vigorous collection activities to obtain repayment.
- Monitor customer orders according to credit policies, customer status, and risk to release or maintain hold for past due/delinquent accounts.
- Develop solutions to improve customer satisfaction by identifying trends, problems, and barriers, and make recommendations for resolution within our continuous improvement culture.
- Lead projects with specific results expected and ensure project objectives and deadlines are met.
- Foster strong relationships with customers and businesses through timely and accurate CIR resolution processing.

Your Skills and Expertise

- Possess strong organizational skills and demonstrate initiative in process improvement activities.
- Exhibit excellent communication skills and ability to influence change management activities.
- Have a bachelor's degree or higher in business administration, finance, accounting, economics, or equivalent experience in accounts receivable, accounts payable, finance, supply chain, or sales.
- Be proficient in Microsoft Office Excel, PowerPoint, and Power BI Reporting, with advanced English language skills (B2+).

Preferred Qualifications

- 3+ years of experience in US or Canada AR/Dispute Management/Collections roles, with direct experience in B2B Collections.
- Strong dispute management experience within the AR field, as well as experience with 3M customer service processes and systems.
- Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counseling principles.
- Proven track record of leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.



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