Medical Support Associate

hace 6 días


San José, San José, Costa Rica Iceberg Health Injury A tiempo completo

About the Role:

We are seeking a highly skilled Patient Support Specialist to join our team at Iceberg Health Injury. As a key member of our staff, you will play a crucial role in delivering exceptional support to our patients and ensuring their positive experience with our organization.

**Main Responsibilities:

- Provide exceptional support to English-speaking patients, ensuring their needs are met and expectations exceeded.

- Retrieve accurate and complete medical records and bills from healthcare providers, guaranteeing meticulous attention to detail.

- Demonstrate expertise in insurance processes, create detailed estimates, and facilitate payment transactions.

- Perform various administrative tasks as assigned to optimize operational efficiency at Iceberg Health.

- Maintain accurate and up-to-date case notes, ensuring proper documentation of all interactions and activities.

**Required Skills and Qualifications:

- Previous experience in healthcare or legal fields is highly valued.

- Exceptional communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and external stakeholders.

- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

- Proficiency in English, both written and spoken.

- Ability to work independently and take ownership of responsibilities.



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