Business Solutions Expert

hace 19 horas


San José, San José, Costa Rica Hewlett Packard Enterprise A tiempo completo
Customer Success Manager

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

  • Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
  • We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

Aruba Global Services is a fast growing part of Aruba's business, providing support, high touch services, and customer success services for the entire Aruba product portfolio.

We are on the leading edge of Aruba's transformation around Software as a Service, proactive and automated customer engagement, and personalized, mobile and digital next generation customer experiences.

About the Role

The Customer Success Manager (CSM) holds a key role in the customers' digital transformation journey.

  • Partners with HPE account team's strategic customers to understand their business objectives, project priorities, and consumption outcomes, orchestrating their adoption journey to optimize their experiences with HPE's portfolio.
  • The CSM is responsible for delivering enjoyable experiences for the customers throughout their journey with HPE: from onboarding to activation, to the adoption of HPE's offerings, as well as advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty.
Your Responsibilities
  1. Maximizes the value of as-a-service offerings within the HPE portfolio and guides customers to succeed in achieving their business objectives and outcomes.
  2. Engages and manages the post-sales relationship with the customers, by identifying and helping close opportunities that expand HPE's portfolio reach within each customer, while delivering incremental business value and an outstanding experience.
About You

Join us at Hewlett Packard Enterprise and be part of a diverse and dynamic team.

  • We offer a competitive salary and extensive social benefits.
  • A diverse and dynamic work environment.
  • Work-life balance and support for career development.


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