Healthcare Appointment Specialist

hace 7 días


San José, San José, Costa Rica Clinicgrower A tiempo completo

ClinicGrower is a pioneering digital marketing agency specializing in helping medical and dental practices achieve success through innovative connections with new patients and substantial lead generation, appointments, and sales.

We serve as a critical component of their overall business framework, achieving remarkable results while assisting in growing these practices to unprecedented levels.

As an Appointment Booking Specialist, you will contribute significantly to our clients' satisfaction by offering punctual and professional services, superior customer engagement, and continuous nurturing to substantially impact patient show rates at medical clinics.

You will focus on creating lasting connections with individuals to foster trust in the client being booked for, utilizing expert communication techniques.

Key responsibilities include:

  • Regularly updating call tracking reports
  • Swiftly identifying potential clients, assessing eligibility, and scheduling appointments
  • Collecting and accurately recording patient demographics within the Electronic Health Record (EHR)
  • Maintaining open communication with supervisors regarding process enhancements for growth in the appointment booking department
  • Embodying the principles of ClinicGrower's Mission, Vision, and Values

To excel in this position, one must possess:

  • Established experience in virtual assistance, appointment coordination, executive support, or equivalent roles
  • Exceptional communication skills with patients and across departments
  • Proficiency in managing office software, electronic health records, and Google tools (Docs, Gmail, Calendar, Drive, Dialer Software)
  • A proactive mindset and efficient prioritization abilities

We offer a flexible remote work arrangement, enabling professionals to operate from anywhere, including home or office settings. Daily team meetings and maintaining a professional workspace are mandatory requirements.

Our compensation package is performance-based, distributed monthly, with a periodic review every six months.



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