Customer Support Representative

hace 4 días

Heredia, Costa Rica Procore Technologies A tiempo completo

Job Description What if you could use your people skills to support a product that impacts how communities' hospitals, homes, sports stadiums, and schools worldwide are built?  Construction impacts the lives of nearly everyone in the world, yet it's also one of the world's least digitized and least-served industries.
That's why we're looking for a talented Customer Support Representative (CSR) to join Procore's journey to revolutionize construction.  As a Customer Support Representative , you'll utilize your strong technical problem-solving and people skills to help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.
As a member of Procore's first CUstomer Support team in Costa Rica, you'll be provided with the resources to master your craft and clarity of purpose through a shared vision—to improve the lives of everyone in construction.
With encouragement from nurturing leaders, you'll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally.
This position is a great launching point to careers on our Custom Solutions, Documentations, and Enablement teams, and more
If you're excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environment—Procore is the place for you
This position will report to the Senior Manager of Customer Support and is based in our Heredia, Costa Rica office.  We provide our customers with 24/7, around-the-clock support and are looking for candidates to join us immediately.
What you'll do: Acquire and maintain a thorough understanding of Procore's business model, system, and technologies; in order to educate customers and optimize their abilities to utilize Procore's suite of software products and integrations Ability to thrive in a high-volume, fast-paced contact center environment.
Success in this role is measured by key performance metrics; including adherence to assigned schedules, productivity, customer satisfaction, first-contact resolution, and attendance    Ability to troubleshoot technical issues, diagnose the root cause(s) of problems, research, and find answers to customer questions through established resources Partner with other Procore departments to resolve complex customer problems and manage cases to the point of resolution.
Leverage your strong collaboration skills, connecting with other teams as needed to provide appropriate solutions  Deliver a best-in-class customer experience by managing customer cases through a queue of telephone, chat, and email inquiries to deliver an exceptional experience and enable customers to achieve their goals with Procore's software Diligent, consistent attention to detail, and a strong commitment to the integrity of accurate documentation, record keeping, and data security   Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike Proactively seek guidance and direction from manager and co-workers when appropriate.
Convey Procore's culture and our values of Openness, Optimism, and Ownership in each interaction and adhere to established ethical standards at all times What we're looking for: 1+ years of experience in a contact center or technical support environment; or 2+ years of related customer support experience This position requires a High School Diploma or GED Critical thinker with the ability to assess and provide proactive advice and solutions; efficiently escalate client cases quickly, when appropriate Strong multitasking skills with the ability to self-manage workload while providing extraordinary client experiences Ability to communicate optimistically, clearly, and successfully with clients and handle customer inquiries with poise and professionalism Reliable self-starter with excellent attendance and time management skills Excellent written and oral communication skills to communicate with internal and external clients Eagerness and ability to learn quickly, remain agile, adapt to a changing product, and follow processes and procedures Team player who also works well without supervision and is detail-oriented and open-minded.
Fluent English speaker   Additional Information Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role.
Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
About Us Procore Technologies is building the software that builds the world.
We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more.
At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas.
Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds.
We thrive in a diverse, dynamic, and inclusive environment.
We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.
If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community .
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
Contact our benefits team here to discuss reasonable accommodations.

  • Customer Support Representative

    hace 1 semana

    Heredia, Costa Rica CSS Corp A tiempo completo

    **Designation**: Customer Support Representative **Location**: Ultra Lag, Lagunilla, Heredia, Costa Rica **Walk-in Date**: 2nd and 3rd of March **Experience**: 6+ months experience as a customer service representative **Number of Positions**: 200+ **Roles and Responsibilities**: - 20%- Answers inbound phone calls from customers, quickly assesses customer...

  • Customer Service Representative

    hace 5 días

    Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    We are hiring Senior Customer Service Representatives to manage customer queries and complaints.**Customer Service Representative Responsibilities**:Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and...

  • Customer Support Representative

    hace 1 semana

    Heredia, Costa Rica CSS Corp A tiempo completo

    **Designation**: Customer Support Representative - French, Spanish and English **Location**: Ultra Park 1, Heredia Costa Rica **Experience**: 6 -24 months **Roles and Responsibilities**: - Handle incoming calls and process/complete tasks identified in cases received through the CRM portal and assigned queues - Triage incoming cases received by CRM....

  • Education Support Representative

    hace 6 días

    Heredia, Costa Rica Straumann A tiempo completo

    **Position Summary**The Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support.The Education Department is very fast paced, and each Education Support Representative is responsible for coordinating with the...

  • Customer Service Representative I

    hace 6 días

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Representative I CUSTOMER SERVICE REPRESENTATIVE I (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: - Licensing Customer Support - Experience Customer Support (basic technical support at least). - Technology support industry. **SKILLS AND ABILITIES REQUIRED**: -...

  • French Customer Support Representative

    hace 3 días

    Heredia, Costa Rica Equifax A tiempo completo

    Customer Support Representative (Dispute Resolution) -Agents will be responsible for complying with the consumer’s requests to deliver quality output, assure on time project completion and superior customer service.He/she will work in a collaborative team environment to achieve these results. Some of the objectives of this new role are to deliver Back...

  • Customer Service Representative

    hace 6 días

    Heredia, Costa Rica Movate A tiempo completo

    The Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the...

  • Customer Service Representative I

    hace 4 días

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Representative ICUSTOMER SERVICE REPRESENTATIVE I (REMOTE/HYBRID)**MAJOR RESPONSIBILITES**:- Licensing Customer Support- Experience Customer Support (basic technical support at least).- Technology support industry.**SKILLS AND ABILITIES REQUIRED**:- Knowledge on...

  • Customer Service Representative

    hace 4 días

    Heredia, Costa Rica Movate A tiempo completo

    The Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the...

  • French Customer Support Representative

    hace 2 días

    Heredia, Costa Rica Equifax A tiempo completo

    Customer Support Representative (Dispute Resolution) -Agents will be responsible for complying with the consumer's requests to deliver quality output, assure on time project completion and superior customer service.He/she will work in a collaborative team environment to achieve these results.Some of the objectives of this new role are to deliver Back Office...

  • Bilingual Customer Service Representative

    hace 6 días

    Heredia, Costa Rica Valor Global Information Technologies Cr A tiempo completo

    We are an equal employment opportunity employer and we're currently hiring Bilingual Customer Service Representatives.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristic protected by law.DESCRIPTION - Summary: The Customer Service...

  • Sales Representatives

    hace 6 días

    Heredia, Costa Rica Support Services Group - CR A tiempo completo

    Support Services Group is looking for Sales representatives to join our team in our Heredia, Costa Rica office after training WFH (Work From Home). This person will actively seek and engage prospective customers to sell our products and services. **Responsibilities**: - Manage outbound customer communications. - Comply with our guidelines and procedures. -...

  • Sales Representatives

    hace 4 días

    Heredia, Costa Rica Support Services Group - Cr A tiempo completo

    Support Services Group is looking for Sales representatives to join our team in our Heredia, Costa Rica office after training WFH (Work From Home).This person will actively seek and engage prospective customers to sell our products and services.**Responsibilities**:- Manage outbound customer communications.- Comply with our guidelines and procedures.-...

  • Customer Service Representative

    hace 6 días

    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service RepresentativePosición Presencial, oficina se ubica Heredia Zona Franca Americana AFZContrato indefinido.Variedad de Horarios**Requisitos**:Inglés avanzado.Título de bachillerato.Minimo 6 meses de experiência en call center.**Job Types**: Full-time, TemporaryPay: ¢500,000.00 - ¢550,000.00 per month**Education**:- High school or...

  • Customer Service Representative

    hace 6 días

    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service RepresentativePosición PRESENCIAL, oficina se ubica en Belén de Heredia.Contrato TEMPORAL por 1 mes y medio.Horario de Lunes a Viernes.Horarios diferentes.**Requisitos**:Inglés avanzado.Título de bachillerato.Minimo 6 meses de experiência en call center.**Job Types**: Temporary, Full-time**Salary**: ¢500,000.00 - ¢550,000.00 per...

  • Customer Support Representative

    hace 6 días

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we...

  • Payments Support Representative

    hace 6 días

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:The Customer Support Representative is responsible for providing high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.**Your Area of Focus**:- Maintain a positive, empathetic,...

  • Customer Service Representative

    hace 6 días

    Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**:**Responsibilities**:This position is responsible for, but not limited to, the following:- Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.- Sets up new accounts and maintains customer master data in SAP.- Answers incoming interactions from...

  • Customer Service Representative

    hace 6 días

    Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**:**Responsibilities**:This position is responsible for, but not limited to, the following:- Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.- Sets up new accounts and maintains customer master data in SAP.- Answers incoming interactions from...

  • Customer Service Representative

    hace 6 días

    Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**:**Responsibilities**:This position is responsible for, but not limited to, the following:- Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.- Sets up new accounts and maintains customer master data in SAP.- Answers incoming interactions from...