Customer Support Representative

hace 3 semanas

Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Customer Service

Schedule: Full Time

**Company Description**:
**Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 22,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives. In response, Experian has brought together the industry’s leading experts to offer the best of the best
- a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client’s current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian’s online employment and income verification services.

You’ll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.
- **Collaborative **- strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
- ** Creative and Curious **- willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
- ** Determined and Disciplined **- achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action

**What you’ll be doing**
- adhere to stringent data security policies and processes
- respond promptly to user inquiries
- handle and resolve user questions
- obtain and evaluate all relevant information to handle and resolve user inquiries
- authenticate and upload user authorization forms
- process verification requests and forms
- direct requests and unresolved issues to the designated resource
- manage users accounts
- keep records of users interactions and transactions
- record details of inquiries, comments and concerns
- record details of actions taken
- manage administrative tasks involved with job duties
- communicate and coordinate with internal departments
- follow up on customer interactions
- complete other administrative projects and duties as requested by management

**Qualifications**:
**What your background looks like**
- high school diploma, general education degree or equivalent
- at least 2 years of experience in Customer support roles, preferably in HR
- knowledge of customer service principles and practices
- knowledge of administrative procedures
- product knowledge

**Additional Information**:
**Experian Careers - Creating a better tomorrow together**

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the 100 “**World’s Most Innovative Companies**” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect

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