Global Agent Training And Communication Lead
hace 1 semana
**Global Agent Training and Communication Lead
- Santa Ana, Costa Rica.
**
Would you like to support the top quality of our agents' communication?
Are you passionate about training strategies, programs, and content development?
Join Western Union as a Global Agent Training and Communication Lead.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We're a team of over 8,000 employees serving 200 countries and territories.
We believe when money moves, better things happen.
**Better requires process discipline and simplification**
You will oversee and manage Global Agent Training & Communication intake process from inception through delivery, you will ensure continuous improvement and implement measurements to assess training impact and effectiveness.
Your management will include day-to-day Agent training and communication requests and ensure successful execution as well as the Elite program communication, training, and recognition workstreams.
Under your scope will be the enhancement of service quality in compliance with the operating standards.
You will lead a group of cross-cultural professionals to ensure profitability by revenues through cost controls associated with products and service standards.
**Join us, and let's connect the world**
We're a company on the move, and we want our people to grow and develop.
You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
LI-YV
-
Lead Associate
hace 2 semanas
San José, Costa Rica Wns Global Services A tiempo completo**Company Description**WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Training and Development Manager
hace 3 horas
San José, San José, Costa Rica Straumann Group A tiempo completoPosition OverviewWe are seeking a highly motivated and experienced Technical Support Lead to join our ClearCorrect Design Partnership (DPS) team in Lahore. As a key member of our team, you will be responsible for designing, developing, implementing, and maintaining training programs for our designers and supporting teams.ResponsibilitiesDevelop and maintain...
-
Training Manager Ii, Global Ops Artificial
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - University bachelor's degree completed - 3+ years of experience in Training roles in corporate environments. - 2+ years of experience as...
-
Global Process Integration And Controls Manager
hace 2 semanas
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Process Integration & Controls Manager is responsible for overseeing the implementation and execution of MEET processes and controls globally.This role will work closely with Regional Process Integration and Controls Leads to ensure a consistent approach in the implementation of MEET standards...
-
Global Delivery Lead
hace 2 semanas
San José, Costa Rica Tek Experts A tiempo completoOverview:We're searching for a Global Delivery Lead (GL) ready to focus on end-to-end responsibility of delivery, execution, client relationship, and growth for the assigned LOB.Strategically driving people management (retention and talent), best in class service, and providing visionary thinking by establishing a high-performance culture and continuous...
-
Marketing & Training Supervisor
hace 1 semana
San José, Costa Rica Emerson A tiempo completoThe Marketing and Training Supervisor will lead the development and execution of our training and marketing related activities. This person is responsible for providing leadership, direction, and support for the Latin America Measurement Solutions team. The Marketing and Training Supervisor is also responsible for build and maintain good relationship with...
-
Marketing & Training Supervisor
hace 6 días
San José, Costa Rica Emerson A tiempo completoThe Marketing and Training Supervisor will lead the development and execution of our training and marketing related activities.This person is responsible for providing leadership, direction, and support for the Latin America Measurement Solutions team.The Marketing and Training Supervisor is also responsible for build and maintain good relationship with the...
-
Training Facilitator
hace 2 semanas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!The Facilitator provides a warm and welcoming environment to our new hires through facilitation of both corporate and client specific...
-
Call Center Agent
hace 2 días
San José, San José, Costa Rica Infotree Global Solutions A tiempo completoWe're seeking a highly motivated and detail-oriented Help Desk Representative to join our team at Infotree Global Solutions!As a Call Center Agent, you'll be responsible for providing excellent customer service through various communication channels, including phone, email, and chat.Our ideal candidate has experience working in a fast-paced call center...
-
Communication Specialist Ii
hace 19 horas
San José, Costa Rica SGF Global A tiempo completo**Position**:COMMUNICATION SPECIALIST II** **Location**: Costa Rica, REMOTE **Schedule**: 40-hour work week (regular shift 8 to 5 pm CRI) **Client**: Multinational Technology firm **Contract**: Contract, Six (6) Months. Opportunity to extend to 24 months **_SGF Global is a global leader with over 30 years’ experience providing recruitment...
-
Communication Specialist Ii
hace 2 semanas
San José, Costa Rica Sgf Global A tiempo completo**Position**:COMMUNICATION SPECIALIST II****Location**: Costa Rica, REMOTE**Schedule**: 40-hour work week (regular shift 8 to 5 pm CRI)**Client**: Multinational Technology firm**Contract**: Contract, Six (6) Months.Opportunity to extend to 24 months**_SGF Global is a global leader with over 30 years' experience providing recruitment...
-
Global Delivery Lead
hace 2 días
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We’re searching for a Global Delivery Lead (GL) ready to focus on end-to-end responsibility of delivery, execution, client relationship, and growth for the assigned LOB. Strategically driving people management (retention and talent), best in class service, and providing visionary thinking by establishing a high-performance culture and continuous...
-
Senior Training Manager, Ads
hace 3 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree or higher (Any Stream) - Previous experience as a Training, Operations, Project or Program Manager directly managing and developing front-line managers - Experience in understanding performance metrics and developing them to measure progress against key performance indicators - Proficiency - excellent verbal and written communication...
-
Training and Quality Analyst
hace 3 días
San José, Costa Rica Emerson A tiempo completo**Responsibilities**: - Help develop an optimized and continuous learning and development plan for all Latin America Customer Care team members - Conduct personnel certifications and calibrations to ensure process and technical knowledge of the team members are correct and current - Independently audit sales orders and quotes for accuracy and compliance...
-
Manager of Training and Skills
hace 2 días
San José, San José, Costa Rica Gensler A tiempo completoAbout the JobWe are seeking an exceptional individual to fill the role of LATAM Learning and Development Leader. This is a unique opportunity to join a dynamic team and make a lasting impact on the company's learning and development initiatives.Key Responsibilities:Developing and executing a wide range of training activities and sessions, including...
-
Training Manager I, Global Ops Artificial
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English a our recruitment team works in several jurisdictions. - 3+ years of experience in Training and/or Learning management roles in corporate environments. - 1+ years of experience as Team Lead/Supervisor/Manager. - 1+ years...
-
Training And Quality Analyst
hace 2 semanas
San José, Costa Rica Emerson A tiempo completo**Responsibilities**- Help develop an optimized and continuous learning and development plan for all Latin America Customer Care team members- Conduct personnel certifications and calibrations to ensure process and technical knowledge of the team members are correct and current- Independently audit sales orders and quotes for accuracy and compliance using...
-
Training And Quality Analyst
hace 2 semanas
San José, Costa Rica Emerson A tiempo completo**Responsibilities**:- Help develop an optimized and continuous learning and development plan for all Latin America Customer Care team members- Conduct personnel certifications and calibrations to ensure process and technical knowledge of the team members are correct and current- Independently audit sales orders and quotes for accuracy and compliance using...
-
Training Specialist, Prime Video
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo12+ months of consecutive corporate training facilitation experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems' training;- Excellent Classroom Management and Blended Learning facilitation skills;- Demonstrated...
-
Senior Training Manager, Ads
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree or higher (Any Stream)- Previous experience as a Training, Operations, Project or Program Manager directly managing and developing front-line managers- Experience in understanding performance metrics and developing them to measure progress against key performance indicators- Proficiency - excellent verbal and written communication skills-...