Global Agent Training And Communication Lead

hace 1 semana


San José, Costa Rica Western Union A tiempo completo

**Global Agent Training and Communication Lead
- Santa Ana, Costa Rica.
**

Would you like to support the top quality of our agents' communication?
Are you passionate about training strategies, programs, and content development?
Join Western Union as a Global Agent Training and Communication Lead.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We're a team of over 8,000 employees serving 200 countries and territories.
We believe when money moves, better things happen.
**Better requires process discipline and simplification**

You will oversee and manage Global Agent Training & Communication intake process from inception through delivery, you will ensure continuous improvement and implement measurements to assess training impact and effectiveness.
Your management will include day-to-day Agent training and communication requests and ensure successful execution as well as the Elite program communication, training, and recognition workstreams.
Under your scope will be the enhancement of service quality in compliance with the operating standards.
You will lead a group of cross-cultural professionals to ensure profitability by revenues through cost controls associated with products and service standards.
**Join us, and let's connect the world**

We're a company on the move, and we want our people to grow and develop.
You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
LI-YV


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