Customer Care Analyst Ii Us
hace 1 día
**Duties and Responsibilities**
- Input orders from internal or external customers into Salesforce and SAP system
- Create, retrieve, open and validate customer purchase orders prior to inputting in the Salesforce and Digital Platforms.
- Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services
- Handle daily hold reports
- Create new contacts and accounts for end users or sold to/ship to accounts.
- Do password resets, licenses queries like upgrades, transfers and fix for licensing procedures
- Support software fulfillment to ensure customer receipt of software via licensing platforms
- Support hardware fulfillment as it relates to communicating with customers the expected shipping dates and expedited order solutions
- Input Return Material Authorizations (RMA) from Distributors into SAP system
- Managing daily disputes requests received from account payable team and customers for issues with payments, taxes, freight charges, incorrect address and PO updates.
- Perform customer related financial transactions such as credit and debit memo's per operating policies and procedures
- Managing disputes issues including invoicing processes
- Follow the warranty process validation
- Respond to inquiries related to Expedite issues, working effectively with Planners, Manufacturing teams and Territory Managers
- Respond to inquiries from various businesses in a timely manner in a solution orientated mindset & manner
- Perform in fast paced customer centric environment
- Navigate effectively within multiple tools, receivable systems and internal processes to deliver accurate and timely deliverables (SAP, Salesforce, Microsoft team, Webex, Office Package)
- Help with other tasks assigned by Team Lead or Manager
**Qualifications**
- High School Diploma / GED from an accredited school or institution
- Minimum Experience of 3 to 5 years in similar positions in sales support and customer service
- Demonstrate strong computer and analytical skills using the complete Office Package
- Understanding of Global Market relate to Channel Partners, Resellers and End Users.
- Strong Problem-Solving skills
- Ability to work under pressure and high demand
- Teamwork
- Great interpersonal and Communication skills with customers, teammates and local or external leaders
- Good handling of time management
- Be disciplined, organized and have consistency
- Written and verbal English skills
- Autonomy and proactivity
- Multitasking abilities
- High sense of urgency and detailed oriented
Experienced working with SAP & Sales Force
-
Customer Care Analyst Ii Us
hace 1 día
San José, Costa Rica Emerson A tiempo completo**Duties and Responsibilities**- Input orders from internal or external customers into Salesforce, SAP and Oracle systems.- Create, retrieve, open, and validate customer purchase orders prior to inputting in the Salesforce and Digital Platforms.- Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and...
-
Customer Care Analyst Ii Us
hace 2 horas
San José, Costa Rica Emerson A tiempo completo**Duties and Responsibilities** - Input orders from internal or external customers into Salesforce, SAP and Oracle systems. - Create, retrieve, open, and validate customer purchase orders prior to inputting in the Salesforce and Digital Platforms. - Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and...
-
Customer Care Administrator
hace 1 día
San José, Costa Rica Emerson A tiempo completoThe Customer Care Administrator will be part of a team that provides outstanding customer care experience as Emerson's frontline representative.This role is primarily responsible in handling customer contact inquiries and provide appropriate resolution, through the customer's preferred and available communication channels.This role is vital in shaping...
-
Senior Specialist, Customer Care
hace 1 día
San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care.**Motivated by our values: Purpose driven, globally minded,...
-
Sea Logistics Customer Care Specialist
hace 7 días
San José, Costa Rica Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide...
-
Sr. Specialist Customer Care
hace 1 día
San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...
-
Senior Specialist, Customer Care
hace 1 día
San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...
-
Customer Care Senior Specialist
hace 1 día
San José, Costa Rica Western Union A tiempo completo**Customer Care Senior Specialist - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for the better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...
-
Customer Care Specialist
hace 4 días
San José, San José, Costa Rica Emerson A tiempo completoAbout Emerson">Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, we help customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and...
-
Sea Logistics Customer Care Representative
hace 5 días
San José, San José, Costa Rica Kuehne+Nagel A tiempo completoAbout Kuehne+NagelWe are a leading logistics company dedicated to providing exceptional service and solutions to our customers.Salary InformationThe estimated annual salary for this position is between $60,000 and $90,000, depending on location and experience.Job DescriptionKey Responsibilities:Provide proactive customer support and consulting services to...
-
Hr Customer Care Specialist
hace 1 día
San José, Costa Rica The Coca-Cola Company A tiempo completo**Key Responsibilities**Ensuring proper understanding of employee's needs or concerns, communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees- Conducting appropriate research and analysis according to each request Determine and provide accurate first contact resolution and key on...
-
Customer Care Analyst Ii Brasil
hace 5 días
San José, Costa Rica Emerson A tiempo completo**Responsibilities**: - Input orders from internal or external customers into Salesforce and Oracle Systems - Create, retrieve, open, and validate customer purchase orders prior to inputting in the Digital Platforms. - Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services - Create new contacts...
-
Business Analyst II
hace 3 días
San José, San José, Costa Rica Ust A tiempo completoJob DescriptionAt Ust, we are seeking a highly skilled Business Analyst II to join our team. In this role, you will be responsible for analyzing business needs and developing strategic solutions to drive growth and innovation.
-
Sea Logistics Customer Care Specialist
hace 1 día
San José, Costa Rica Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty.You are the most important pillar of our success.You make the difference.** Your Role**: Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints.To provide front line...
-
Bilingual Customer Care Manager
hace 1 día
San José, Costa Rica Sendwave A tiempo completo**Who we are**:Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text.What makes us stand out in a sea of similar apps?We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in.We strive to make life better for everyone who touches our...
-
Mas Customer Care Team Lead
hace 1 día
San José, Costa Rica Emerson A tiempo completo**Duties and Responsibilities**- Participate as a Team Leader in the local Business, Engineering, & Support Team organization, representing the needs and requirements of the Customer Care organization- Communicate issues/concerns/needs of the local team to Americas Customer Care Leader- Communicate issues/concerns/needs/policy of Costa Rica HR/Management to...
-
Senior Specialist, Customer Care
hace 1 día
San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care (Portuguese Speaker)**Motivated by our values: Purpose driven,...
-
Customer Care Analyst I
hace 3 días
San José, Costa Rica Emerson A tiempo completo**Responsibilities** - Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems - Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer - Using the...
-
CloudHealth Business Analyst II Professional
hace 1 semana
San Francisco, Heredia, Costa Rica Vmware A tiempo completo**VMware CloudHealth Team Overview**The WW Sales Management Support team is part of the WW Sales Strategy and Acceleration team, enabling Sales & WWSSA Ops teams to deliver transformative outcomes through best-in-class operational execution.We are seeking a skilled Business Analyst II to support the overall deal cycle in the preparation and negotiation...
-
Customer Care Analyst I
hace 1 día
San José, Costa Rica Emerson A tiempo completo**Responsibilities**- Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems- Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer- Using the...