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Digital Customer Solutions Representative

hace 4 semanas

San Francisco, Heredia, Costa Rica Stryker A tiempo completo

**Why customer service at Stryker?
**:
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers?
As a member of our customer services team, that is exactly what you will do
Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.
Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program
(*Benefits vary by country)

**Who we want**:

- ** Detail-oriented process improvers.
** **Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
- ** Self-directed initiators.
** **People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- ** Collaborative partners.
** **People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
- ** Dedicated achievers.
** **People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
**What you will do**:
**Technical Responsibilities**:

- Work with new users to register and set up accounts on the platform.
- Assisting in software installation and troubleshooting issues
- Manage the workflow process of patient specific items to our manufacturing teams
- Assist in correlating account data between different internal systems
- Support project improvement tasks specific to improve current state functions with internal departments and external vendors.
- Document relevant information and ensure that the customer is communicated with in a timely manner
- Provide feedback to Engineering for improving product quality and reliability
- Resolve customer reported issues while working closely with the Engineering, SE and other cross functional teams and provide feedback to Engineering for improving the product quality and reliability
- Ensure that customers are treated with highest degree of respect and drive operational excellence through quality closures and proper escalation of issues

**Business Responsibilities**:

- Assist in setting up deliveries of finished product to the field
- Promptly providing ETA and tracking information for patient specific items
- Proactively reaching out to customers when there are delays
- Maintain confidentiality regarding proprietary, sales, confidential company information, and patient data.
**General Responsibilities**:

- Learn procedures, policies, processes, systems, and technology required.
- Work on problems in limited scope; purposefully learn while gaining experience.
- Demonstrate ownership and integrity of work.
- Build stable relationships.
- Contribute to the project as a team member.
**Physical & mental requirements**:

- Ability to keep track of multiple work processes while responding to support requests
- Showing close attention to detail
- Ability to manage multiple projects while adhering to deadlines with mínimal supervision
- Understanding of patient specific instrumentation
- Proficient in Microsoft Office
- Experience with Excel functions and macros
- Experience with Customer Support (Technical support preferred)

**What you need**:

- Associates degree or equivalent
- 2+ years of experience in a customer technical support role preferred
- Spoken and Written Spanish/English Language Proficiency (C1)

**Know someone at Stryker?
**:
**About Stryker**:
Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.
We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.