Arr Support Engineering Manager

hace 4 semanas


San José, San José, Costa Rica Microsoft A tiempo completo

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.
In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Applications & infrastructure - the largest and fastest growing group in CSS - provides Microsoft's commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.
As a Support Engineering Manager you will lead a team of Support Engineers with deep product knowledge that resolve customer technical issues.
You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement.
This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills.
You will develop deep technology industry knowledge and become adept at building and leading diverse teams.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
People Management
- You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people
- Response and Resolution
You manage the customer relationship with regards to Technical Support and acting as an escalation point for Support Engineers to remove roadblocks.
- Readiness
You ensure your team has the technical skills required to provide a great customer experience
- Product/Process Improvement
You ensure your team understands the product feedback cycle and participte in case triage meetings.
You identify the right resources to implement automization or tools.
- Business Integration
You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience

**Qualifications**:
**Requirements**:
5+ years operational excellence, delivery management, account management, sales, or vendor management experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience.
1+ year(s) experience of managing people.
Desirable Experience

Strong customer service, communication, and interpersonal skills?
Ability to set and communicate team and individual goals and communicate strategy, tactics and behaviors required to achieve those goals.
Flexibility and ability to adapt to ambiguous and changing situations?
Ability to manage high pressure situations

Language Qualification

English Language: fluent in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job OverviewWe are looking for a seasoned Recruiting Operations Manager to oversee the management of support engineers and provide guidance on support procedures.Responsibilities:Oversee the performance of 8-10 support engineers through regular check-ins, coaching, and mentorship.Develop and implement strategies to improve communication between support...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    Documentation is essential to our Support Engineering operation, both for customers and for our team.We are looking for a driven and effective leader and team manager for technical documentation.The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team.This is an opportunity to shape Canonical's internal and...

  • Engineering Manager

    hace 2 semanas


    San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    Canonical Ubuntu is the most widely used OS for public cloud instances across every major public cloud.Our team builds, tests, and publishes the base Ubuntu images used by millions to ensure optimal performance and security in their cloud estate.We aim to deliver the very best public cloud VM experience, as well as specialized images for specific purposes on...

  • Engineering Manager

    hace 5 horas


    San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    Canonical Ubuntu is the most widely used OS for public cloud instances across every major public cloud.Our team builds, tests, and publishes the base Ubuntu images used by millions to ensure optimal performance and security in their cloud estate.We aim to deliver the very best public cloud VM experience, as well as specialized images for specific purposes on...


  • San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    Job SummaryThe Engineering Manager Lead will be responsible for managing all engineering/maintenance operations at Marriott Worldwide. This includes overseeing the physical plant, ensuring regulatory compliance, and assisting in leading the emergency response team for facility issues.This role requires strong leadership skills, with the ability to manage...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    Zscaler is a SaaS company operating in a high-growth market, leveraging the Annual Recurring Revenue (ARR) model to fuel its growth. We are seeking an experienced Customer Success Management Leader to manage the post-sales technical relationships for our largest customers.In this role, you will be responsible for delivering Service Review presentations...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.Works with customers to review and resolve issues.Performs troubleshooting and related analyses; escalates issues...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry...

  • Engineering Manager

    hace 4 semanas


    San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    This is an engineering management role to lead the reboot of our Landscape systems management solution for Ubuntu.Ubuntu is growing rapidly in the enterprise, with estates expanding from cloud, to bare metal servers, to vSphere clusters, and of course desktops and devices.Ubuntu is easy to deploy and configure, one node at a time, but it's difficult to know...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    Drive the future of collaborative open source development tooling as part of the Launchpad team.This is an opportunity for a motivated engineering manager with a passion for open source software, Linux, and web services to join our distributed team.Launchpad is a robust platform for managing open source development projects.It includes code hosting and...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Partner Support Manager Job SummaryWe are seeking a highly skilled Senior Support Alliance Manager to lead our partner support team at Cloudera. As a critical member of our partner ecosystem, you will be responsible for delivering exceptional support experiences for our customers.**Responsibilities:**Lead the development and implementation of strategies to...


  • San José, San José, Costa Rica Varsity Tutors A tiempo completo

    **About the Job**:We are looking for an experienced **Sr. Engineering Manager (full-time contractor) based in South America** to join our growing team.In this position, you will lead multi-discipline engineers on one of our engineering teams - responsible for the AI/ML technologies powering Nerdy's learning delivery and operations systems.In addition, you...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job OverviewMicrosoft is seeking a skilled Support Engineering Manager to join our team. As a member of our Customer Experience and Success organization, you'll play a critical role in delivering exceptional customer support experiences.About the TeamOur team is responsible for designing and implementing the Microsoft end-to-end customer experience. We're...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    **About Us**Zscaler is a SaaS company operating in a high growth market that leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Our vision is to enable our customers to achieve success by providing them with the best technology and products for the cloud-first world.As a Cloud Security Advocate, you will be responsible for driving...