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Support Solutions Manager
hace 1 semana
Job Overview
Microsoft is seeking a skilled Support Engineering Manager to join our team. As a member of our Customer Experience and Success organization, you'll play a critical role in delivering exceptional customer support experiences.
About the Team
Our team is responsible for designing and implementing the Microsoft end-to-end customer experience. We're committed to empowering every person and every organization on the planet to achieve more.
Key Responsibilities
- Team Management: Oversee the management of a team of engineers to deliver exceptional customer support experiences.
- Customer Satisfaction: Ensure that customers receive prompt and effective support, resolving issues efficiently and professionally.
- Process Development: Develop and implement processes to enhance the customer support experience, including developing training programs and improving processes.
- Cross-Functional Collaboration: Collaborate with cross-functional teams to identify and resolve complex technical issues.
